Senior Service Delivery Manager- UK Health Security Agency-G7
Senior Service Delivery ManagerUK Health Security AgencyApply before 11:55 pm on Wednesday 4th September 2024DetailsReference number366243Salary£51,824 – £65,089A with an average employer contribution of 27%Job gradeGrade 7Contract typePermanentType of roleAnalytical
Architecture and DataWorking patternFlexible working, Full-time, Job share, Part-timeNumber of jobs available1ContentsLocationThe UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA’s locations (Birmingham, Leeds, Liverpool, and London). Specialist or regional roles will be based at the appropriate UKHSA site. For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.About the jobJob summaryThe UKHSA Data Operations Directorate provides strategic leadership and oversight for developing and managing a common and bespoke suite of performant, modern, secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally.We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.Job descriptionAs a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish appropriate governance and assurance processes monitoring progress, monitoring risks and issues and ensuring the business readiness for change.The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders.You will be responsible for the overall integrity and coherence of the business activities. You will develop and maintain the programme environment to support each individual business activity within it. You will have effective leadership, interpersonal and communication skills.Within Data Services and Quality, this role may have a particular focus on one of three areas: service management, data quality or incident management.Service management includes leading a directorate-wide demand management process and working with other internal and external teams (e.g. NHS Digital) to provide and manage the use of key data-related services that the UKHSA needs.Data quality involves developing our approach to understanding the quality of our data, identifying ways to improve it in line with best practice, and improving the knowledge of our data’s quality amongst its users for analytical and clinical purposes.Incident management involves establishing processes across all of Data Operations’ systems, delivering high quality communications and supporting system owners to resolve problems quickly and efficiently, or supporting health protection incidents. The services you work on may vary depending on organisational and team priorities.Specific duties of the role may vary depending on the site and teams/functions.
Person specificationEssential criteriaYou will be assessed on the below 6 essential criteria, which have been selected from the Job Description:
BenefitsAlongside your salary of £51,824, UK Health Security Agency contributes £13,992 towards you being a member of the Civil Service Defined Benefit Pension scheme.
with an average employer contribution of 27%Things you need to knowSelection process detailsThis vacancy is using Success Profiles and will assess your Behaviours, Strengths, Ability, Experience and Technical skills.Stage 1: Application & Sift
Success Profiles
You will be required to complete an application form. You will be assessed on the above listed 6 essential criteria, and this will be in the form of a:
This should outline how your skills, experience, and knowledge, provide evidence of your suitability for the role, with reference to the essential criteria.The CV / Application form and Statement of Suitability will be marked together.If you are successful at this stage, you will progress to interview and assessmentPlease do not exceed 1250 words. We will not consider any words over and above this number.Feedback will not be provided at this stage.Stage 2: Interview (success profiles)You will be invited to a (single) remote interview.Behaviours, technical, experience, ability and strengths will be tested at interview.The Behaviours tested during the interview stage will be:
Interviews will be held week commencing 16th September 2024. Please note, these dates are subject to change.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.LocationThe UK Health Security Agency (UKHSA) operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA’s locations (Birmingham, Leeds, Liverpool, and London). Specialist or regional roles will be based at the appropriate UKHSA site. For certain roles, some additional flexibility may be possible, which will be agreed upon with the hiring manager based on individual requirements and business needs.
£51824 – 65089 per year
England
Sat, 31 Aug 2024 02:09:49 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.
LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus BENEFITS & PERKS LOCAL…
Location: 2753 Weston Rd, Toronto, Ontario M9M2R5 Canada Are you a people person? Do you…
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare…
LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus SALARY $14.50 / hour…
Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Financial Crime Risk Management Pay…
LOCATION Sydney, NS JOB TYPE Full-Time PAY TYPES Hourly + Bonus SALARY $14.50 / hour…