Senior Service Designer

  • Contract
  • Canada
  • Posted 3 weeks ago

University of Alberta

This place is part of the Non-Tutorial Employees Affiliation (NASA).

This place has a time period size of 24 months and gives a complete advantages bundle which could be considered on our Advantages Overview web page .

Location – This position is hybrid with a mixture of distant and in individual at North Campus Edmonton. 

Working for the College of Alberta

The College of Alberta acknowledges that we’re situated on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to counterpoint our vibrant neighborhood.

The College of Alberta is teeming with change makers, neighborhood builders, and world shapers who lead with goal each day. We’re house to greater than 40,000 college students in 200+ undergraduate and 500+ graduate applications, over 13,000 school and employees, 260,000 alumni worldwide and have been acknowledged as one among Canada’s Greenest Employers for over a decade.

Your work can have a significant affect on an enchanting cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing illnesses, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division/College

The College of Alberta is the fifth largest college in Canada and one of many High 150 on the planet. We’re house to 41,000 college students, over 13,000 school and employees, 260,000 alumni worldwide and have been acknowledged as one among Canada’s Greenest Employers for over a decade.

We’re change makers, neighborhood builders, world shapers. The College of Alberta won’t ever be happy with the “now.” We are going to all the time be searching for, all the time be difficult and, most of all, all the time be main. Main with Goal is a promise we make as we construct a college for tomorrow, to our college students, school, employees, alumni and our neighborhood right here at house and throughout the globe. 


The Senior Service Designer works within the Workplace of the Deputy Provost College students and Enrolment. The Senior Service Designer is accountable for the event and execution of service design, enchancment and innovation for scholar companies on the College of Alberta. The Senior Service Designer guides groups and stakeholders by way of growing and implementing options for creating and enhancing scholar companies, increasing digital capabilities, and maturing the college’s student-centred design tradition. The Senior Service Designer will use rising developments and information to develop sturdy, compelling methods for service innovation to drive progress and improve the coed expertise for our numerous scholar inhabitants and employees.

As a service targeted chief, the Senior Service Designer works collaboratively with campus companions within the Pupil Service Centre, Workplace of the Registrar, Faculties, Schools, Centres of Experience, Dean of College students, College of Alberta Worldwide, College of Graduate Research and Analysis, College students and exterior companions throughout campus to supply recommendation, steering and management in service design, enchancment and innovation. The Senior Service Designer has the flexibility to affect groups and stakeholders in the direction of a unified course to establish alternatives to enhance and innovate scholar companies and the coed expertise. The Senior Service Designer will even reveal management within the implementation of steady enchancment initiatives targeted on the digital transformation of scholar companies.

In all aspects of this position, the Senior Service Designer endeavors to combine and advance the College’s commitments to fairness, variety and inclusivity.


  • Form the College’s built-in scholar service mannequin. Educate, affect, and mature the student-centered design tradition inside scholar service models and showcase the significance of human centred design to understand profitable service outcomes.
  • Helps scholar expertise and administrative efficiencies by guiding groups by way of expertise implementations and digital transformation initiatives.
  • Develops and leads methods to place the College of Alberta as a frontrunner in scholar companies and enrolment methods
  • Leads a number of service design initiatives at varied phases of their completion.
  • Fosters new concepts and searches for brand new strategies of doing issues. Fashions a tradition of curiosity, empathy, inclusion, innovation, flexibility and resilience for workers.

Minimal {Qualifications}

  • Bachelor’s diploma in Psychology, Anthropology, Sociology, Data Administration, Design (e.g.interplay, graphic, visible communications, product, industrial), Human Pc Interplay(HCI), Pc Science (CS), or a associated discipline or equal sensible expertise. 
  • Minimal 5 years of related expertise in Service Design and/or Enterprise Evaluation, 8+ years most well-liked
  • Expertise main groups in implementing new companies and enhancing present companies using design considering ideas and methodologies
  • A deep understanding of human centred-design processes and practices
  • Expertise in lean six sigma and steady enchancment
  • Expertise and data of change administration ideas, methodologies and instruments. Confirmed organizational change administration expertise
  • Distinctive analytical and conceptual problem-solving expertise and skill to synthesize and clearly talk advanced findings to numerous stakeholders
  • Reveal the flexibility to construct relationships, talk, affect, advocate, and negotiate with all kinds of stakeholders
  • Can navigate ambiguity comfortably to discover artistic prospects, and reveal understanding of cultural variations

Most well-liked {Qualifications} 

  • Certificates in Design Considering or System Design is an asset
  • Worldwide Institute of Enterprise Analysts Certification is an asset
  • Expertise in a post-secondary surroundings is very fascinating

Be aware: On-line functions are accepted till midnight Mountain Commonplace Time of the time limit.

We thank all candidates for his or her curiosity; nonetheless, solely these people chosen for an interview shall be contacted.

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