Senior Service Designer

Job title:

Senior Service Designer

Firm

NTT Knowledge

Job description

Req ID: 266585NTT DATA Companies strives to rent distinctive, modern and passionate people who need to develop with us. If you wish to be a part of an inclusive, adaptable, and forward-thinking group, apply now.We’re at the moment searching for a Senior Service Designer to hitch our group in Distant, British Columbia (CA-BC), Canada (CA).NTT DATA Companies strives to rent distinctive, modern and passionate people who need to develop with us. If you wish to be a part of an inclusive, adaptable, and forward-thinking group, apply now.We’re at the moment searching for an skilled Senior Service Designer to hitch our group serving shoppers in Victoria, British Columbia (CA-BC). This position will be hybrid and is anticipated to work within the PST time zone.Job Duties & Obligations:As a Senior Service Designer, you’ll lead the design and supply of modern and user-centric companies that improve the general buyer expertise. You’ll work collaboratively with cross-functional groups to know consumer wants, enterprise necessities, and technological constraints, translating them into efficient service options. This position requires a strategic mindset, sturdy design pondering abilities, and the power to guide and mentor junior group members.Obligations: * Service Design Management:

• Lead the end-to-end service design course of, from analysis and ideation to prototyping and implementation.
• Develop and talk a transparent service design technique aligned with enterprise targets and consumer wants.
• Collaborate with stakeholders to outline service blueprints, buyer journeys, and touchpoints.
• Apply human-centered design rules to determine buyer ache factors, alternatives, and design options that improve consumer satisfaction and engagement.
• Consumer Analysis:

• Conduct in-depth consumer analysis to know buyer behaviors, ache factors, and preferences.
• Use insights from analysis to tell service design choices and determine alternatives for enchancment.
• Collaboration:

• Work intently with cross-functional groups, together with product managers, builders, and enterprise analysts, to make sure seamless integration of service design into the general product or enterprise technique.
• Collaborate with UX researchers to conduct consumer analysis, create consumer personas, and outline consumer journeys that inform service design. Design wireframes and low-fidelity prototypes to map out consumer interactions and take a look at design ideas.
• Foster a collaborative and user-centered design tradition throughout the group.
• Prototyping and Testing:

• Create prototypes and conduct usability testing to validate and iterate on service design ideas.
• Use suggestions from testing to refine and enhance service options.
• Documentation:

• Doc service design processes, choices, and deliverables to make sure data switch and keep design consistency.
• Create and keep design documentation, akin to journey maps, personas, and repair blueprints.

Fundamental {Qualifications}:

• Diploma in Laptop Science, Service Design, Consumer Expertise, or a associated area.
• Confirmed 7+ years of labor expertise in service design, consumer expertise design, or associated roles.
• Sturdy portfolio showcasing a spread of service design initiatives and outcomes.
• Proficiency in design instruments akin to Sketch, Figma, or Adobe Artistic Suite.
• Wonderful communication and presentation abilities.
• Capability to assume strategically and resolve complicated issues.
• Expertise working with cross-functional groups and shoppers.

Perfect Mindset:

• Human-centered: You perceive human-centered design philosophy and greatest practices
• A Sensible Artistic: You get pleasure from fixing complicated issues creatively however you’re sensible in your options, realizing the various constraints which will impede the “ultimate”
• Versatile Work Type: You’re employed equally effectively in a participatory, team-based setting in addition to needing to work autonomously

About NTT DATA CompaniesNTT DATA Companies is a acknowledged chief in IT and enterprise companies, together with cloud, information and purposes, headquartered in Texas. As a part of NTT DATA, a $30 billion trusted world innovator with a mixed world attain of over 80 international locations, we assist shoppers remodel via enterprise and expertise consulting, business and digital options, purposes improvement and administration, managed edge-to-cloud infrastructure companies, BPO, techniques integration and world information facilities. We’re dedicated to our shoppers’ long-term success. Go to nttdata.com or LinkedIn to be taught extra.NTT DATA Companies is an equal alternative employer and considers all candidates with out relating to to race, colour, faith, citizenship, nationwide origin, ancestry, age, intercourse, sexual orientation, gender id, genetic data, bodily or psychological incapacity, veteran or marital standing, or every other attribute protected by legislation. We’re dedicated to creating a various and inclusive setting for all workers. If you happen to want help or an lodging attributable to a incapacity, please inform your recruiter in order that we could join you with the suitable group.

Anticipated wage

Location

British Columbia

Job date

Thu, 14 Mar 2024 00:42:49 GMT

To assist us observe our recruitment effort, please point out in your e mail/cowl letter the place (globalvacancies.org) you noticed this job posting.