Senior Support Analyst

Power in Belief

At OneTrust, we assist companies all over the world to make belief a aggressive benefit. Our category-defining enterprise platform allows organizations to operationalize belief throughout privateness, safety, information governance, GRC, third-party threat, ethics, and compliance, and ESG.

The Problem

OneTrust is in search of a Senior Assist Analyst to hitch our skilled providers group. The Senior Assist Analyst will present ongoing product help, troubleshooting, and proposing pragmatic options for OneTrust clients. This place requires an outgoing, assured particular person with wonderful verbal and written communication abilities, superior troubleshooting abilities, a capability to function in escalated and high-pressure conditions, and a deep understanding of the OneTrust platform (and associated applied sciences the place acceptable).

Your Mission

Take essentially the most complicated help circumstances from the Stage 2 or 3 help queue (as acceptable) and work with the client to troubleshoot and resolve the problem
Actively and autonomously handle a diversified workload of buyer help circumstances, preserving clients often up to date on progress
Step into and take over administration escalated circumstances the place the client is sad, or the answer is unclear
Collaborate throughout OneTrust, together with with our product groups, to troubleshoot points, establish root causes, and supply options
Act as an inside SME throughout the Assist organisation, creating data base materials and upskilling colleagues
Proceed to develop and preserve deep data of particular areas of the OneTrust platform (and supporting applied sciences) by attending workplace hours, finishing common launch coaching, and so forth.
Construct privateness trade experience, together with sustaining CIPP/E / CIPM certifications
Work independently to handle your time and commitments whereas assembly agreed efficiency ranges

You Are

You’re a hardworking and decided particular person centered on offering an incredible buyer expertise whereas constructing rapport. You’re an impartial employee who can remedy complicated buyer issues in a artistic method.

Your experience includes:

Diploma, greater schooling qualification or 5+ years’ work expertise in the same position
A minimum of 12 months demonstrated expertise working with the OneTrust Privateness platform, or deep related technical abilities e.g. internet/cell growth stack (HTML, CSS, Javascript, React), APIs/integrations
Complicated analytical problem-solving abilities
Steady enchancment mindset and talent to contribute to course of enchancment
Extremely developed written and verbal communication abilities, with potential to successfully talk complicated info in accessible language through cellphone, video and e-mail
Capability to work with and troubleshoot complicated, web-based software program suites
Working data of growth processes, completely different working methods, browsers, and programming languages.
Versatile angle and willingness to work various shift patterns e.g. late shifts, weekends to help protection, new releases

Advantages

As an worker at OneTrust, you’ll be a part of the OneTeam. Which means you’ll obtain help bodily, mentally, and emotionally to be able to do your greatest work each out and in of the workplace. This contains complete healthcare protection, distant or hybrid office flexibility, versatile PTO, fairness inventory choices, annual efficiency bonus alternatives, retirement account help, 14+ weeks of paid parental depart, profession growth alternatives, company-paid privateness certification examination charges, and rather more. Particular advantages differ by nation. For extra info, discuss to your recruiter or go to onetrust.com/careers.

Sources

Take a look at the next to be taught extra about OneTrust and its individuals:

Your Knowledge

You might have the suitable to have your private information up to date or eliminated. You even have the suitable to have a replica of the data OneTrust holds about you. Additional particulars about these rights can be found on the web site in our Privacy Overview. You may change your thoughts at any time and have your private information faraway from our database. In an effort to do that it’s essential to contact us and tell us you want to be eliminated. The request needs to be made on the Data Subject Request Form.

Our Dedication to You

If you be part of OneTrust you might be stepping onto a launching pad — the countdown has begun. The vacation spot? A profession with out boundaries working alongside a various and inclusive crew who’s obsessed with doing significant work. As a pioneer, your voice and experience will assist chart the route of a wholly new trade — Belief. Our dedication to placing individuals first begins with you. Your development is a part of the mission. Our objective is to provide the energy to embark on the following part of your uniquely, distinctive profession

OneTrust gives equal employment alternatives to all staff and candidates for employment and prohibits discrimination and harassment of any kind with out regard to race, shade, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender identification or expression, or another attribute protected by native legal guidelines.

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Senior Support Analyst

Power in Belief

The Problem

Your Mission

You Are

Advantages

Sources

Your Knowledge

Our Dedication to You

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