Requisition ID: req47573
Job Title: Senior System Solution Manager
Sector: Program Administration
Employment Category: Fixed Term
Employment Type: Full-Time
Open to Expatriates: No
Location: Cox’s Bazar, Bangladesh
Work Arrangement: In-person
Job Description
Program Brief
Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in post-conflict and development contexts, supporting communities in over 40 fragile, failed and developing states. In this capacity, we work to restore safety, dignity and hope to millions who are uprooted, struggling to endure and wishing to advance on a path of development.
The Resettlement Support Center Asia (RSC Asia), funded by the US State Department Bureau of Population, Refugees, and Migration (PRM), assists persons throughout Asia seeking permanent resettlement in the United States. Responsible for a portfolio of 37 countries, RSC Asia: prepares refugee applications for the United States Refugee Admissions Program (USRAP) using START (a State Department–managed data system that supports the arrival and resettlement of refugees through technology); provides information to resettlement agencies about arriving refugees and offers cultural orientation training to refugees bound for the United States.
Purpose of the Role
In coordination with the System Solution Coordinator (SSC), the Senior System Solution Manager serves as Bangladesh’s primary contact for receiving and sharing information or feedback between START users and the Refugee Processing Centre (RPC). This position oversees daily issue management in START including working closely with RPC in ensuring all START-related developments are shared with users regularly. As a START Training Lead for Bangladesh, this position is responsible for the development and implementation of START training for new joiners and the identification of START training needs for current users, as necessary, and will liaise with RPC for any START-related training. This position will support the SSC in the implementation of policy updates with all users.
Highlights of Key Responsibilities
START
Training and Standardization
Qualifications
Education
Work Experience:
Demonstrated Skills and Competencies
Standard of Professional Conduct
IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality & Equal Opportunity
We are committed to narrowing the gender gap in leadership positions. We offer generous benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances. We welcome and strongly encourage qualified women professionals to apply.
We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Are you ready to join the most dynamic team?
Working Environment
The position is currently based in Cox’s Bazar. The position requires domestic travel to support delivery of USRAP processing within Bangladesh
The employee is required to adhere to The IRC Way for professional conduct, as well as to be in compliance with all relevant IRC and donor policies and procedures while carrying out job responsibilities.
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