Senior Technical Service Manager, Enterprise Cloud Services, Vancouver

Job title:

Senior Technical Service Supervisor, Enterprise Cloud Providers, Vancouver

Firm

SAP

Job description

We assist the world run higher

Our firm tradition is concentrated on serving to our workers allow innovation by constructing breakthroughs collectively. How? We focus every single day on constructing the inspiration for tomorrow and making a office that embraces variations, values flexibility, and is aligned to our purpose-driven and future-focused work. We provide a extremely collaborative, caring group setting with a powerful give attention to studying and growth, recognition to your particular person contributions, and quite a lot of profit choices so that you can select from. Apply now!

ABOUT THE TEAM

Buyer Supply Engagement (CDE) group is the worldwide group inside SAP Enterprise Cloud Providers group overseeing all points of the Buyer Engagement from the purpose of sale all through your entire lifecycle and offering business, venture, and technical operations experience. They ship fixed-scope, proactive and outcome-based companies throughout your entire SAP software program stack to SAP’s RISE clients.

The CDE group combines all customer-facing roles inside ECS and presents SAP as “One Voice” by coordinated communication in any respect ranges to our purchasers, inside and exterior stakeholders. We’re devoted to buyer centricity, consumer intimacy and assist of consumer lifecycle administration.

We create a steady basis for our clients’ IT operations and assist clients on their digital transformation journey to the clever enterprise based mostly on S4/HANA. With steady entry to our experience and the broader SAP professional community, our clients can reap the benefits of the most recent applied sciences to assist steady enterprise innovation.

SAP CDE helps clients speed up their innovation adoption, delivering the pliability to adapt to enterprise adjustments, quickly implement applied sciences and standardize and optimize operations of SAP centric options. The mission of the CDE Group is to maximise the shopper success by serving to to handle complexity, guarantee steady operations, mitigate danger and decreasing complete value of operation, assist clients on their journey to the clever enterprise powered by S4/HANA and releasing funding in addition to buyer useful resource capability for innovation.

THE ROLE

As Technical Service Supervisor (TSM), we’re in search of an completed Senior SAP Technical Marketing consultant in delivering high-quality outcomes constantly. As a key member of ECS, you may be contributing to SAP’s International technique of serving to clients with adoption of SAP S/4HANA on their path to the Clever Enterprise.

Technical Service Supervisor (TSM) acts as a trusted technical advisor within the safeguarding and optimization of buyer investments into SAP ECS. TSM owns the shopper panorama and advise on vital and complicated panorama adjustments throughout life cycle administration. TSM will work as a group with Buyer Supply Managers (CDMs) and ECS inside service supply to serve and delight our clients, by offering high quality companies all through their total lifecycle.

This can be a customer-facing position targeted on Massive & Strategic Clients the place you may be a part of the Enterprise Cloud Providers supply group.

TSM TASKS:

• Major contact for the shopper relating to know-how discussions
• Personal the technical discussions with the shopper and act because the orchestrator of specialists to acquire experience from the SAP supply group as required.
• Possession & detailed understanding of the shopper panorama managed inside ECS & perceive interdependencies between techniques (each inside ECS and past).
• Help the CDM and the TechOps groups for execution of the service supply plan and calendar.
• Analyze buyer technical necessities and arrange / co-ordinate specialists from ECS Supply group and drive these subjects to decision to the satisfaction of the shopper.
• Current the intricacies of the personal providing, technical particulars, and engagement mannequin to inside and exterior stakeholders.
• Help the shopper or SAP companies groups to construct customer-specific cloud roadmaps that cowl subjects round Infrastructure Structure, Technical Managed companies, safety, and integration.
• Information clients on all technical points like Enterprise Continuity, Safety & Compliance, Networks, and so on.
• Assess buyer safety and community necessities to ensure the SAP safety structure framework can meet buyer necessities.
• Conduct Technical & operational evaluations (month-to-month) to measure the progress in opposition to outlined Cloud structure & roadmap; set up and drive decision plans to resolve points and issues to completion.
• Help the migration roadmap along with companions, System Integrators, and or SAP Skilled Providers.
• Complete data on S/4HANA structure, conversion, migration path, methodology and instruments.
• Understanding of assorted SAP cloud options and integration eventualities of SAP techniques with BTP, Ariba, Successfactors and so on.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Bachelor’s diploma or greater in one of many following areas: Pc Science, Engineering, Info Administration.
• Excessive proficiency in buyer communications and displays is required.
• Excessive proficiency within the SAP product portfolio, choices, and business options.
• Good understanding of SAP options (releases, platform interdependencies, and so on.)
• Good understanding of operational points (Software or Technical) of SAP options in a cloud setting.
• Good understanding of capabilities of at the least one Hyperscale Clouds (AWS; MS Azure or GCP).
• Willingness to undertake customer-related journey on quick discover.

WORK EXPERIENCE

• 8+ years of expertise with SAP Foundation administrative duties REQUIRED.
• 8+ years of customer-facing SAP Technical Consulting expertise.
• 8+ years of resolution design, enterprise structure, and or SAP implementation.
• SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
• Expertise and certifications with IaaS Suppliers (AWS, MS Azure, or GCP) are a bonus.
• SAP HANA and S/4 HANA expertise could be very useful however not obligatory.
• Cloud safety together with Cyber Safety, Encryption, and key administration data is most well-liked.

#SAPECSCareers

We construct breakthroughs collectively

SAP improvements assist greater than 400,000 clients worldwide work collectively extra effectively and use enterprise perception extra successfully. Initially identified for management in enterprise useful resource planning (ERP) software program, SAP has advanced to develop into a market chief in end-to-end enterprise software software program and associated companies for database, analytics, clever applied sciences, and expertise administration. As a cloud firm with 200 million customers and greater than 100,000 workers worldwide, we’re purpose-driven and future-focused, with a extremely collaborative group ethic and dedication to private growth. Whether or not connecting international industries, individuals, or platforms, we assist guarantee each problem will get the answer it deserves. At SAP, we construct breakthroughs, collectively.

We win with inclusion

SAP’s tradition of inclusion, give attention to well being and well-being, and versatile working fashions assist make sure that everybody – no matter background – feels included and might run at their finest. At SAP, we consider we’re made stronger by the distinctive capabilities and qualities that every particular person brings to our firm, and we put money into our workers to encourage confidence and assist everybody notice their full potential. We finally consider in unleashing all expertise and creating a greater and extra equitable world.
SAP is proud to be an equal alternative office and is an affirmative motion employer. We’re dedicated to the values of Equal Employment Alternative and supply accessibility lodging to candidates with bodily and/or psychological disabilities. If you’re curious about making use of for employment with SAP and are in want of lodging or particular help to navigate our web site or to finish your software, please ship an e-mail along with your request to Recruiting Operations Staff: Careers@sap.com.

For SAP workers: Solely everlasting roles are eligible for the SAP Worker Referral Program, based on the eligibility guidelines set within the Particular situations might apply for roles in Vocational Coaching.

EOE AA M/F/Vet/Incapacity:

Certified candidates will obtain consideration for employment with out regard to their age, race, faith, nationwide origin, ethnicity, age, gender (together with being pregnant, childbirth, et al), sexual orientation, gender id or expression, protected veteran standing, or incapacity.

SAP believes the worth of pay transparency contributes in the direction of an trustworthy and supportive tradition and is a big step towards demonstrating SAP’s dedication to pay fairness. SAP offers the annualized compensation vary inclusive of base wage and variable incentive goal for the profession stage relevant to the posted position. The focused mixed vary for this place is $88,700 – $185,400 CAD. The precise quantity to be provided to the profitable candidate can be inside that vary, dependent upon the important thing points of every case which can embody training, expertise, expertise, scope of the position, location, and so on. as decided by the choice course of. Any SAP variable incentive features a focused greenback quantity, and any precise payout quantity relies on firm and private efficiency. Please reference this hyperlink for a abstract of SAP advantages and eligibility necessities: SAPNorthAmericaBenefits.com ​

Requisition ID: 386413 | Work Space: Info Know-how | Anticipated Journey: 0 – 20% | Profession Standing: Skilled | Employment Sort: Common Full Time | Further Areas: #LI-Hybrid

Anticipated wage

$88700 – 185400 per yr

Location

Vancouver, BC

Job date

Sat, 02 Mar 2024 23:50:09 GMT

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