Service and Support Specialist

  • Contract
  • Canada
  • Posted 3 days ago

University of Alberta

This place is part of the Non-Educational Employees Affiliation (NASA). 

This place has a time period size of 1 12 months plus a day with a risk of renewal and provides a complete advantages bundle which may be considered on our Advantages Overview web page .

Location – North Campus Edmonton

Working for the College of Alberta

The College of Alberta acknowledges that we’re situated on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to counterpoint our vibrant neighborhood.

The College of Alberta is teeming with change makers, neighborhood builders, and world shapers who lead with objective every day. We’re residence to greater than 40,000 college students in 200+ undergraduate and 500+ graduate applications, over 13,000 college and workers, 260,000 alumni worldwide and have been acknowledged as one in all Canada’s Greenest Employers for over a decade.

Your work can have a significant affect on an enchanting cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing illnesses, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division/School

Engineering & Operations (Constructing Operations) offers complete 24-hour help sustaining, working, and monitoring all key institutional infrastructure and constructing techniques.


Liable for monitoring and responding to consumer inquiries together with operational points as they relate to our program through varied communication strategies (ticketing techniques, help emails or telephone calls). As the only level of contact for our stakeholders, this place requires a dedication to service excellence with pleasant, skilled, dependable, self-motivated, and powerful communication expertise (each verbal and written).  This place requires constructive and proactive problem-solving expertise.


  • Serves as a useful resource for routine and basic inquiries and procedures.
  • Manages program e-mail accounts: triage, responding and redirecting inquiries as applicable.
  • Develops a working data of the insurance policies and procedures related to our present constructing safety techniques and the power to execute administrative requests related to these techniques.
  • Work along with different Constructing Operations personnel to resolve operational points as they come up.
  • Performs knowledge entry for the world or program.
  • Carry out stock audits on materials storage areas.
  • Full and submit formal gear shutdown requests on behalf of our Operational models.
  • Schedule preventative upkeep actions.
  • Analyze developments in work completion and security coaching analytic platforms and supply suggestions to management based mostly on this data.
  • Responds to requests from the College neighborhood in a well timed {and professional} method.
  • Help in creating, documenting, and speaking any new processes which may be applied.
  • Maintains recordsdata and submitting techniques (arduous copy and digital).
  • Replace related course of and process documentation to mirror any adjustments or modifications which will have occurred.
  • Maintains spreadsheets and/or databases. 
  • Schedules and coordinates conferences, occasions, and actions.
  • Work in direction of supporting a constructive and inclusive workspace.


  • Certificates in Workplace Administration or equal.
  • Capacity to multitask and prioritize workload whereas making certain high quality service is being delivered to purchasers.
  • Expertise with course of mapping and creating and documenting primary workflows.
  • Capacity to focus and work by way of interruptions.
  • In a position to deal with change and deal appropriately with aggravating conditions.
  • Robust group and time administration expertise with the power to work effectively below stress.
  • Proficient laptop expertise together with familiarity with Home windows & Google merchandise.
  • Robust interpersonal, customer support and communication expertise.
  • Minimal 2 years of equal expertise in a service/help-desk atmosphere can be thought-about an asset.

Be aware: On-line functions are accepted till midnight Mountain Customary Time of the deadline.

We thank all candidates for his or her curiosity; nonetheless, solely these people chosen for an interview will probably be contacted.

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