Service Associate – Security Officer

Job title:

Service Associate – Security Officer

Company

Shangri-La Hotels & Resorts

Job description

Shangri-La TorontoWorking with the Director of Security, participate in all security and safety practices within the hotel in order to maximize the Colleague, Guest and Owner satisfaction.

  • With high integrity, provides a 5 star experience to guests and provides Shangri-La hospitality from the heart.
  • Provide technical expertise in areas of hotel security and safety.
  • Assist with the implementation of Security, Fire, Life and Safety practices. This includes disaster planning and Occupational Health and Safety.
  • Conduct regular patrols during shifts covering the hotel space.
  • Prepare reports at the end of each shift including log book entries, general occurrence, fire alarm and medical reports.
  • Respond to complaints from guests and patrons when called upon and conducts necessary investigations.
  • Ensure compliance to all provincial and federal legislation, hotel policies, standards and core practices, diligently assist with inventory controls and safety programs.
  • Adhere to Emergency Response procedures, including a fire prevention program to established legal requirements.
  • Perform special investigations as required.
  • Assume responsibilities for the role of Assistant to the Chief Fire, Life and Safety during emergencies.
  • Maintain a close working relationship with all departments in the hotel.
  • Maintain on-going communications with the Toronto Police Department, RCMP VIP Section, OPP and any other security agencies and assists with special security arrangements for VIP visits when requested.

The following is considered mandatory for this position:

  • Service Excellence – Delight our guests at every interaction, with a genuinely warm presence, friendly, sincere nature, drive for service excellence, being internally proud, outwardly gracious and humble.
  • Detail oriented – Great care and attention to detail in fast paced environment.
  • Operational Knowledge -Learn and follow Shangri-La deliverables, Shangri-La Toronto and Security and Safety service standards, programs, policies and procedures.
  • Self motivation – Able to follow through on direction, with minimal supervision.
  • Communication – Able to comprehend, read, write and speak English including workplace policies, job instruction, departmental and safety information.
  • Problem solving -Able to prioritize, multi-task, help others; calmly, respectfully, creatively and successfully resolve problems, as required.
  • Emotional maturity – Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
  • Ethical and professional conduct – Fulfills responsibilities with highest integrity.
  • Technology proficiency- Fully competent in all systems used within department, particularly being able to process transactions on PDA technology.

Shangri-La Toronto is compliant with its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and will provide reasonable accommodation in the application and interview process for this position upon request.REQUIREMENTS

  • Minimum 2 years previous work experience in a similar capacity.
  • Demonstrates understanding for luxury hotel standards of service.
  • Required to work nights, weekends, and/or holidays.
  • Must be eligible to work in Canada
  • Must be in possession of the Ontario Security License.

Expected salary

Location

Toronto, ON

Job date

Sun, 21 Jul 2024 02:19:16 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (globalvacancies.org) you saw this job posting.

yonnetim

Share
Published by
yonnetim

Recent Posts

Research Associate

Job title: Research Associate Company University of Glasgow Job description Job PurposeTo make a leading…

10 minutes ago

Assistant Professor, Mechanical Engineering

Job title: Assistant Professor, Mechanical Engineering Company University of Guelph Job description Position Title /…

15 minutes ago

Postdoctoral Research Associate

Job title: Postdoctoral Research Associate Company University of Edinburgh Job description Job Description:Grade UE07: £40,247…

34 minutes ago

Director, Financial Accounting & Controllership

Job title: Director, Financial Accounting & Controllership Company University of Toronto Job description Date Posted:…

49 minutes ago

SEN Teaching Assistant

Job title: SEN Teaching Assistant Company GSL Education Job description SEN Teaching Assistant - Plymouth…

58 minutes ago

Lecturer in HND in Business – Birmingham

Job title: Lecturer in HND in Business - Birmingham Company Global Banking School Job description…

1 hour ago
If you dont see Apply Link. Please use non-Amp version