Service Call Center Representative

Service Call Center Representative

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Located in Maplewood, MN

Salary: $18-$20

Temporary to Hire Opportunity! Bi-LINGUAL Spanish or Hmong PREFERRED!

Tues- Friday 9:30-6pm and Saturday 7:30am-4pm (off Sunday and Monday)

Mon-Friday 9:30-6pm when not working on Saturday ( Saturday and Sunday)

First 3 weeks 8-4:30pm 

Pay: $18/$20 DOE+ $2/hr-$3/hr additional on average commission

The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes smooth flow of appointments through the service department by scheduling work so as to maximize customer convenience while meeting with advisors and technicians ability. 

Essential Duties include:

1. Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information

2. Listen to customer concerns, comments and requests to provide clear explanation on the repair order

3. Provide accurate cost and time estimates for needed maintenance and repairs

4. Perform follow up calls to service customers to ensure satisfaction with their service visit

5. Handle customer complaints and concerns while maintaining high customer satisfaction standards

6. Build and maintain strong relationships with customers and co-workers

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

651.289.8051

lee.cox@expresspros.com

Express Office: Woodbury

650 Commerce Drive

Suite 135

Woodbury, MN 55125

Email us

Apply Now

Service Call Center Representative

Share

Located in Maplewood, MN

Salary: $18-$20

Temporary to Hire Opportunity! Bi-LINGUAL Spanish or Hmong PREFERRED!

Tues- Friday 9:30-6pm and Saturday 7:30am-4pm (off Sunday and Monday)

Mon-Friday 9:30-6pm when not working on Saturday ( Saturday and Sunday)

First 3 weeks 8-4:30pm 

Pay: $18/$20 DOE+ $2/hr-$3/hr additional on average commission

The Service Call Center Representative is responsible for professional scheduling of all appointments for the service department in a manner that promotes smooth flow of appointments through the service department by scheduling work so as to maximize customer convenience while meeting with advisors and technicians ability. 

Essential Duties include:

1. Answer incoming calls to provide information, schedule appointments and receive customer and vehicle information

2. Listen to customer concerns, comments and requests to provide clear explanation on the repair order

3. Provide accurate cost and time estimates for needed maintenance and repairs

4. Perform follow up calls to service customers to ensure satisfaction with their service visit

5. Handle customer complaints and concerns while maintaining high customer satisfaction standards

6. Build and maintain strong relationships with customers and co-workers

Please contact our Express Employment Professionals Office in Woodbury, MN for immediate consideration!

651.289.8051

lee.cox@expresspros.com

Express Office: Woodbury

650 Commerce Drive

Suite 135

Woodbury, MN 55125

Email us

Apply Now

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