Service Coordinator – Tweed Heads based

Australian Unity -

Full Job Description

About Us:
As Australia’s first member-owned wellbeing firm we’re devoted to serving to individuals thrive.

What makes us completely different? We’re Daring, Heat and Trustworthy.

We’ve got Good Folks which can be specialists of their discipline, we’re Dedicated to the objectives of our members and prospects, we concentrate on making a Optimistic Impression in our group and we attempt to offer companies that align to our buyer wants and Actual Wellbeing.

About your new function:
As a Service Coordinator inside our House Well being program, you may be the first level of contact for our prospects and your individual crew of Care Staff.

Our workplace relies in Tweed Heads, and we’ve got 2 alternatives to hitch our rising crew for both of the beneath areas:

Crew 1: Banora Level & the surrouding space OR

Crew 2: Murwillumbah & the surrouding space

Your key goal might be to handle a portfolio of roughly 150 prospects receiving In-House care and to steer a crew of Care Staff, who ship our companies throughout Home Help, Social Companies and Private Care.

You’ll take pleasure in being lively in your area people assembly with shoppers and their households. Additionally, you will be an actual enabler on your crew of Care Staff to ship the BEST in tailor-made companies and care, which actually empowers shoppers to be residing at residence each fortunately and safely.

Key accountabilities:
Drive buyer acquisition & development and promote constructive model recognition in the neighborhood

Help consumer administration together with completion of preliminary assessments, annual evaluations, care plan growth & constructing efficient relationships with the consumer’s households

Handle consumer escalations and complaints to a excessive degree of decision

Develop efficient relationships with different related service suppliers together with Neighborhood Help, Scientific and Allied Well being companies

Drive a constructive recruitment technique and help the employment lifecycle of your crew together with orientation, coaching & growth and efficiency administration

Drive a security tradition and lead by instance on your crew

Help steady enchancment & drive a compliance focussed portfolio

Does this sound such as you?

Folks Management expertise with growing and sustaining excessive degree crew efficiency and engagement

Expertise with managing a remotely dispersed crew could be extremely regarded

Functionality to educate and develop your crew through formal and casual processes

Capability to handle a number of priories and take possession of buyer options

Prior expertise managing monetary budgets

Confirmed expertise with constructing robust inside and exterior stakeholder relationships to ship on strategic enterprise outcomes

Trade expertise will not be important – we’re open to somebody looking for a profession change however comes from a Enterprise or Administration background

If you’re from the business – information of House Care packages could be extremely useful

Why Be part of Us:
Yearly paid Neighborhood and Wellbeing depart

Aggressive Remuneration

Versatile Work Choices – this function is a hybrid strategy between consumer visits, Department days & WFH as a part of your week

Lifelong studying & profession growth accessible together with full entry to LinkedIn Studying & profession alternatives

Entry to a variety of nice employees reductions on Australian Unity Monetary Companies merchandise corresponding to Well being, Pet & Journey Insurance coverage in addition to residence & private loans

Health Passport – discounted entry to over 1,500 health amenities as typically as you want

Entry to a fantastic vary of journey & retail reductions by means of our companions

Novated Automotive leasing choices

14 weeks paid parental depart & entry to Treatment’s Bump to Child program

At Australian Unity, our prime precedence is the well being, security, and wellbeing of our individuals and prospects, and we would require proof of COVID vaccination or a medical exemption certificates. Our Expertise Acquisition Specialist will help with this and thanks on your understanding.

If you wish to be part of a crew which makes an actual distinction inside an important service, apply as we speak!

Click on APPLY or contact Caroline Grey (Expertise Acquisition Specialist) at [email protected] for a confidential dialogue.

Australian Unity is an Equal Alternative employer, and we encourage purposes from all members of the group, together with individuals of Aboriginal and Torres Strait Islander descent, culturally and linguistically various backgrounds and, mature aged individuals. To view our Reconciliation Motion Plan, please click on

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