Service Desk Analyst

Faculty/Directorate

Finance and Infrastructure

School/Function

IT Services

The Role

As a key role for the University, you will work with the Service Desk Team Leader and other Service Desk Analysts to ensure an effective and efficient service is provided to all users across the University. As the primary contact point for the user, the Service Desk Analyst will be responsible for enabling the service desk to deliver high quality services.

The Person

You will have experience of working in a service desk team within a large and complex user environment. You will be passionate about delivering exemplary customer experience and satisfaction and possess good written, oral and communication skills, including telephone communication skills. Good problem solving skills are a must to ensure a high level of fixes at first contact.

Directorate/Function

Work at the forefront of digital technology

Information and Technology Services provides and supports digital services and facilities for students and staff to enable learning, teaching, research and administration. Our key functions are to innovate, implement and support an extensive range of digital services across the University to assist our community access and process information to achieve their goals.

In addition to making a valuable contribution to sustainability across the University, our staff share a high customer service ethic and commitment to continuous improvement. 

Further information

This is a full time, permanent position with a starting salary of £27,305 per annum.

Interviews are expected to be held on Friday 14th July 2023.

For informal enquiries, please contact Claire Barnard , Service Desk Team Leader.  

Bring your true self, expertise, and passion to Kingston where we are continuing to strive to build a university where authentic inclusion and belonging is at its heart. Every one of our staff and students’ identities, backgrounds and diverse experiences makes us who we are – so harness and embrace yours by applying today. We welcome applications from Black, Asian and Minority Ethnic backgrounds, LGBTQ+ communities and those with disabilities.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required, this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme. 

To apply click on ‘Apply Now’. If, for accessibility reasons, you need to apply in an alternative format, please email [email protected]  or call the HR Shared Services team on 020 8417 3118.