Service Management & Operations-Director in Toledo, Ohio

Specialty/Competency: Advisory – Other

Industry/Sector: Not Applicable

Time Type: Full time

Travel Requirements: Up to 80%

A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology.

Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you’ll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Support team to disrupt, improve and evolve ways of working when necessary.

• Arrange and sponsor appropriate assignments and experiences to help people realise their potential and support their long-term aspirations.

• Identify gaps in the market and spot opportunities to create value propositions.

• Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.

• Create an environment where people and technology thrive together to accomplish more than they could apart.

• I promote and encourage others to value difference when working in diverse teams.

• Drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.

• Influence and facilitate the creation of long-term relationships which add value to the firm.

• Uphold the firm’s code of ethics and business conduct.

As part of PwC’s Technology Operations (IT4IT) practice, the Service Management and Operations capability helps our clients transform their business through innovative technology solutions and effective Service Management Operations. Part of that journey includes helping our clients enable innovation, reinventing their customer

Job Requirements and Preferences :

Basic Qualifications :

Minimum Degree Required :

Bachelor Degree

Required Fields of Study :

Computer and Information Science, Management Information Systems

Minimum Years of Experience :

10 year(s)

Preferred Qualifications :

Certification(s) Preferred :

Certification from a leading cloud or service management provider.

Preferred Knowledge/Skills :

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

• Working knowledge of Cloud platforms and the technologies that make them work. (AWS, Azure, Google Cloud Platform); and,

• Working knowledge of IT Service Management and how it is implemented across different operating models. (ITIL, AIOps, FinOps, DevOps, ServiceNow and other platform/tool automation).

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in the following areas:

• Excelling in delivering high-value solutions in dynamic and ambiguous environments;

• Leading complex projects by bringing together the right perspectives, identifying roadblocks, and integrating feedback from clients and team members;

• Guiding delivery from project scoping to conclusion, while consistently keeping the client’s goals in mind;

• Having a passion for developing and growing team members;

• Communicating at an executive level;

• Serving as both a mentor and advocate for your team and PwC community;

• Excelling in creating and maintaining professional relationships and leverage your professional network to seek new business opportunities;

• Approaching new projects with an open mind, learn from your mistakes and ask for help when needed;

• Believing in empathy for coworkers and customers is key to your success;

• Believing in the value created by diverse teams and can adapt to a variety of working styles; and,

• Leading development of thought leadership and sales materials to grow the PwC Community, building new client relationships and business opportunities.

Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in one or more of the following areas:

• Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);

• Cloud Strategy, Design, Architecture and Migration ;

• DevOps, Automation CI/CI;

• AIOps, Machine Learning, IoT;

• ServiceNow, ITIL, SACM;

• COBIT, Remedy, Service Catalogue, CMDB;

• FinOps and IT Asset Management; and,

• Incident, Problem and Change Management.

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisorydirector

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