Goldsmiths
Department
IT and Digital Services
Vacancy Type
Open-ended/Permanent
Full-Time/Part-Time
Full Time
Interview Date
Week Commencing 24th July 2023
Are you passionate about Customer Service and want a new challenge in a creative University environment??
Why Goldsmiths?
Goldsmiths, University of London is a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking. We’re looking for inspiring and talented people to help build on our global reputation while also growing personally in a true learning organisation. As a college we are working to tackle inequality in all its forms and are working to promote equality. We are keen to attract candidates from diverse backgrounds who share our commitment to creating an inclusive culture in which all students and staff can thrive.
We are recruiting for an IT Service Support Technician with excellent customer service to join our IT team at Goldsmiths, University of London, a world-leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking.
This is the perfect opportunity to develop your existing IT skills within a forward thinking team.
Essentially, as a Service Support Technician, you will provide professional and customer focused 1st line incident management support to all employees, students and visitors for IT support across the campus. This role also plays a key part in delivering the Media and Equipment Loan Service.
You’ll log incidents and requests, maintaining accurate written records of work completed in line with customer service principles. As a member of the Service Desk team, you will be expected to work shift patterns including and not exclusive to weekends to support the Service Desk opening hours during term time, vacation and occasionally during university closure days.
If this sounds like an opportunity you would be interested in, we look forward to hearing from you.
Closing Date: 20th July at midday
Goldsmiths, University of London is passionate about advancing equality and celebrating diversity. We particularly welcome applications from black and minority ethnic (BME) applicants as this group is currently underrepresented in Library Services.
As an employer of choice, Goldsmiths, University of London offer an extensive benefits package including:
- A competitive salary package of £27.175 to £29,461 (inclusive of London weighting allowance)
- Permanent contract
- 28 days annual leave plus additional closure days at Christmas and Easter and statutory bank holidays
- Excellent pension scheme (USS or LPFA)
- Working in Zone 2, with fantastic transport links and interest free travel to work loans
- Maternity, paternity, shared parental and adoption leave and pay
- Employee Assistance Programme, offering 24/7/365 confidential and free advice, support and information service
- Cycle to work scheme
- On-site dining facilities
- Access to University of London facilities such as Senate House Library
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