Service Technician Dispatcher in Long Beach, California

Description Our client is seeking a dynamic and organized Technician Dispatcher to join our team in the traffic management industry. As a Technician Dispatcher, you will play a crucial role in ensuring the smooth and efficient operation of our traffic management systems. Your primary responsibilities will include coordinating the deployment of field technicians to various locations, responding to service requests and emergencies, and optimizing technician routes to minimize response times and maximize productivity.

ESSENTIAL DUTIES: Coordinate, schedule and dispatch Traffic Controllers as well as appropriate company vehicles or equipment to job sites Work closely with the project management team. Help with take offs when needed Assist branch assistants with tracking equipment on rental ins/outs After-hours calls during the week On-call as scheduled which will include some weekends Assist other offices with coordinating personal and field support as well as dispatching Develop and/or maintain tracking method for documenting dispatch efforts as it pertains to Traffic Controller response records Work with branch assistants on fleet & facility inspections as well as warehouse inventories. Assist Area Manager with safety meetings. Maintain and foster good working relationships between field crew and Project Managers Be able to work with Traffic Control plans and understand the field resources required for the job Maintain availability and/or coordinate on-call efforts after hours Monitor employee time off and be able to find coverage to ensure proper job implementation Report to Area Manager employee problems and/or concerns that may impact field operations REQUIRED KNOWLEDGE: Basic math skills Ability to read traffic control plans Proficient in Microsoft Office applications, google maps, TM Soft (Proprietary Software) Requirements SKILLS: Ability to work well with others in a team environment Problem solving Organizational skills and strong multi-tasking ability Excellent communication and interpersonal skills Ability to learn new skills on the job quickly Maintain a positive work environment Must be able to handle a high-volume call environment Qualifications: EDUCATION AND EXPERIENCE: Minimum High school degree (or equivalent) Valid California Driver’s License and good driver’s record (must be insurable through company policy)

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