Service Writer

Job title:

Service Writer

Company

Brandt

Job description

Brandt is currently seeking a Service Writer for our Red Deer Construction & Forestry location.This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.Duties & Responsibilities

Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Maintains Service Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

#LI-onsite