Service Writer

Job title:

Service Writer

Company

Brandt

Job description

Brandt is currently seeking a Service Writer for our Red Deer Construction & Forestry location.This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.Duties & Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

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Expected salary

Location

Red Deer, AB

Job date

Sat, 14 Sep 2024 04:38:54 GMT

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