ServiceNow HRSD Business Analyst, Deloitte Global Technology

Job title:

ServiceNow HRSD Business Analyst, Deloitte Global Technology



Job description

Job Type: Permanent
Reference code: 125614
Primary Location: Toronto, ON
All Available Locations: Calgary, AB; Edmonton, AB; Halifax, NS; Kitchener, ON; Ottawa, ON; Toronto, ON; Vancouver, BC; Victoria, BC; Windsor, ONOur PurposeAt Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.By living our Purpose, we will make an impact that matters.

  • Learn from deep subject matter experts through mentoring and on the job coaching
  • Leverage the Deloitte CPA Advantage program, a comprehensive support program for CPA modules and the CFE.
  • Be encouraged to deepen your technical skills…whatever those may be.
  • Build your leadership skills at Deloitte University.
  • Have many careers in one Firm.
  • Partner with clients to solve their most complex problems
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Enjoy My Benefit Dollars – a flexible benefit to support your physical, financial and emotional well-being.
  • Experience a firm where wellness matters.
  • Experience MyFlex and an agile work environment where work is what you do not where you do it
  • Experience MyFlex where reduced hours or seasonal work allows you to meet your personal goals.
  • Build a network of colleagues for life
  • Have an impact that matters through pro bono and significant volunteer opportunities.
  • Be empowered to lead and have impact with clients, our communities and in the office.
  • Be expected to share your ideas and to make them a reality.
  • Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
  • Grow your network and your knowledge by joining one of our many Employee Resource Groups.

What will your typical day look like?In the ServiceNow COE, we make an impact by delivering the ServiceNow platform to our worldwide services teams who’s customers are our member firms across the globe. We work in a highly virtual environment with specialized tools that allow us to work with others across multiple locations and time zones. Our team is very passionate about our delivery of ServiceNow and we are looking for people to join us who share this passion and are looking to help us build a ServiceNow platform that enables our business in every way we possibly can.Are you interested in an agile and global team environment? Keep reading!As a Business Analyst on the ServiceNow COE HRSD Team:

  • You will work directly with the product team, and globally located stakeholders to gather information and synthesize findings into business requirements and design.
  • You will assist your project manager with development and will provide updates on project processes and deliverables.
  • You are well versed with the Technology and Talent industry and will use this knowledge you possess to participate in and support cross technology improvement initiatives.

About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in “what is” but rather “what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let’s talk about youRequired:

  • A bachelor’s degree or relevant industry experience.
  • At least 5-6 years’ experience in business analysis, requirement management and the software development lifecycle.
  • Experience leading the business analysis for at least 3-4 large/complex application development projects end to end.
  • Good knowledge and experience of ITSM and HRSD processes.
  • Experienced on ServiceNow.


  • Robust knowledge on talent functions.
  • Experience in a multinational organization.
  • ServiceNow/ITSM certifications.

Total RewardsThe salary range for this position is $58,000 – $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as “Deloitte Days”), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Expected salary

$58000 – 96000 per year


Toronto, ON

Job date

Tue, 13 Feb 2024 23:09:17 GMT

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