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Be part of the SiteCare staff as Technical Account Supervisor.
A Technical Account Supervisor is a crucial function at SiteCare. We try to offer the most effective WordPress assist, growth, and web site administration companies within the trade, and our Technical Account Managers play an integral function in making these efforts a actuality.
Technical Account Managers report on to our Account Administration Staff Lead.
This function is absolutely distant.
Tasks
- Managing shopper accounts: Constructing and sustaining robust relationships with purchasers, understanding their targets, and guaranteeing their wants are met.
- Shopper communication: Appearing as the primary level of contact for purchasers, addressing their questions, offering common updates, and managing expectations.
- Figuring out alternatives for upselling and cross-selling digital companies to current purchasers, in addition to actively in search of new enterprise alternatives.
- Collaborating with purchasers to develop digital methods and plans that align with their enterprise objectives and targets.
- Coordinating with numerous inside groups reminiscent of designers, builders, content material writers, and entrepreneurs to make sure the graceful supply of tasks.
- Work with our Growth Supervisor and Account Administration staff to arrange and execute a gradual stream of inbound growth and troubleshooting requests for WordPress websites of various complexity.
- Carry out technical assessments.
- Scale back churn and drive new enterprise development.
- Deal with escalated shopper points with urgency, orchestrating sources throughout the corporate as applicable.
- Construct consciousness for SiteCare and its companies and be an envoy for the SiteCare model.
Necessities
- Sturdy WordPress consulting, troubleshooting, and problem-solving expertise are a requirement for this place. Candidates who can’t exhibit this skillset is not going to be thought-about.
- 3+ years of expertise as an Technical Account Supervisor, Net Supply Supervisor, Account Supervisor, or a Mid to Senior Degree Shopper Success consultant.
- Sturdy understanding of WordPress and the general open supply WordPress panorama, together with new developments and website hosting choices.
- Confirmed potential to seek the advice of and information purchasers in making sound selections that bridge know-how and enterprise wants.
- Demonstrated expertise driving upsells and increasing shopper engagements.
- Wonderful communication expertise; written, verbal, and presentation.
- A excessive diploma of emotional intelligence and shopper empathy.
- Demonstrated excellence in analytical pondering and drawback fixing.
- Capable of be agile in responding to evolving enterprise priorities and escalating shopper points.
- Sturdy organizational expertise that may drive shopper satisfaction.
Advantages
- A market-related wage based mostly in your expertise. Wage vary of 60-90K DOE.
- We’re a totally distant staff with staff members situated within the US and South Africa.
- Work from wherever you’ve gotten entry to a quick web connection.
- Quarterly revenue distributions
- Quarterly private growth stipend of $200
- A know-how stipend of $2,000 for all new hires and a $2,000 refresher stipend each 2 years.
Apply for this position
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