SMH Shelter Manager

Building Futures

Position Title: Domestic Violence Shelter Manager Reports to: DV Services Director

Supervises: Resident Advocates, Site Coordinator, Case Manager, Family Advocate

Classified: Full Time, exempt, entitled to the agency’s full benefit package

Accepting Applications: Until filled

Position Summary: The Domestic Violence Shelter Manager will oversee the day-to-day operations and work to ensure the safety and health concerns of Sister Me Home, BF Domestic Violence Safe House, including all residents and staff that work at the site. Under the supervision of the DV Services Director, the DV Shelter Manager will implement policies that are in line with Alameda County shelter standards, including protocols that are trauma-informed in practice yet consistent in ensuring the safety and health of all residents and staff in a communal shelter setting. This position will provide ongoing support and supervision of the daily operations and service delivery to Safe House staff in serving the needs of survivors of domestic violence, from crisis to increased options towards housing. This position is part of the leadership team in ensuring the implementation of domestic violence best practices and resources for DV survivors, focused on SMH residents. The DV Shelter Manager must be flexible in their work and schedule and is supportive in their interaction with staff and clients. This person must be genuine in leadership style, detail-oriented, organized, skilled in conflict management , written and verbal communication, and be able to perform with multiple interruptions and multitask projects.

Essential Functions:

· Uphold the highest standards of professionalism (while maintaining personal/professional boundaries) for the site, representing the agency in the response and interaction with staff and clients

· Train, support, supervise and foster leadership among staff at SMH

· Support and provide on call back up scheduling and shifts for shelter staff

· Develop strong resources and engaging methods of delivery for Domestic Violence victims, while understanding the sensitivity necessary in serving families who have experienced domestic violence

· Remain current on domestic violence best practices and the resources available for safe house residents, make sure to keep clients and staff well informed.

· Maintain overall health and safety of the domestic violence safe house through a trauma informed care approach (educating staff consistently).

· Uphold ethics and confidentiality of the safe house.

· Facilitate regular safe house staff meetings.

· Participate in weekly supervision with Director

· Attend and participate in agency’s weekly shelter case conference meeting.

· Co-facilitate weekly DV team case conference meetings w/ Outreach Manager and DV Services Director

· Ensure monthly client calendar is created, updated, and distributed to clients and entire DV team to encourage clients to participate in program activities, including activities led by staff around healthy relationships, housing support, self-empowerment, caregiver support around the impact of DV on kids etc.

· Responsible for ensuring SMH staff meets all required deliverables, including data requirements by funder weekly and monthly

· Create and maintain written protocols for consistent, trauma-informed, and improved service delivery

· Responsible for ensuring facility is compliant with shelter standards and be ready for regular on-site audits

· Work with Human Resources to hire and onboard staff.

· Determine staff training needs of SMH staff and arrange for training.

· Respond to any emergency situations at the site as needed and participate in on-call emergencies.

· Create and maintain RA and on-call operations schedule for SMH.

· Monitor and update program statistics weekly; oversee completion of statistics for safe house staff on a weekly basis to Director, and monthly to Data team.

· Maintain written records of individual meetings, exit surveys, referrals, communication with external sources; assist in maintaining accurate client records, collecting statistics and submitting monthly reports.

· Draft and document all protocols of the operations, service delivery, staff collaboration and scheduling, on call, and volunteer participation of SMH safe house. This includes protocols for orientation of clients into SMH and in the hotel. Protocols will be discussed regularly with the leadership team and will be stored in the DV Services drive for easy access.

· Facilitate weekly and oversee regular SMH team meetings involving RAs, Site Coordinator, Case manager, and Family Advocate.

· Create and update staff workplans, including RAs, case manager, site coordinator, and the Family Advocate work plan.

· Regularly attend collaborative meetings and maintain partnerships with community agencies.

Skills & Abilities:

· Excellent, organizational, oral, and written communication skills is essential

· Full ability to initiate and administer the oversight of staff and service delivery at our 20-bed Domestic Violence safe house.

· Skilled at interacting in a supportive and professional manner with a diverse population of women and children.

· Supervising staff/ Project management/Organizational management/Communication/ Conflict-management skills are a must in this position

· A collaborative style that is both open to input, constructive feedback, responsive to concerns and suggestions, and proactive and clear in communicating and making decisions.

· The willingness and ability to learn about any of the above, and the initiative to obtain needed training and expertise.

· Ability to handle multiple tasks and adapt to shifting priorities.

· Able to perform repetitive office tasks (such as data management, updating forms, filing, copying, etc.)

· Valid California Drivers License and access to personal automobile.

· Bilingual a plus.

· Must be experienced in MS Word, Excel, Outlook, and demonstrated familiarity with data collection and statistical reports.

· Ability to move up and down stairs in safe house facility.

· Ability to sit for extended periods of time.

· Ability to lift from floor, including moving children or items up to but not limited to 40 lbs.


· This individual should be well versed in the following competencies: Communication Proficiency, Ethical Conduct, Personal Effectiveness/Credibility, Leadership/Navigation, Consultation, Relationship/ Conflict Management and De-escalation Techniques, Thoroughness, Decision Making and Business Acumen.


· Master of Social Work (MSW) or equivalent clinical program management experience, in a human/social services and/or non-profit setting.

· Knowledge of Domestic Violence dynamics & Alameda County resources for domestic violence and homeless and other underserved populations.

· Certification as Certified Domestic Violence Counselor (training offered soon after hire if needed).

· Experience working in an emergency shelter environment.

· Minimum of four years working with issues of Domestic Violence and a record of successfully facilitating change and/or innovation in the Domestic Violence or related field. Plus two-three years’ experience in homelessness, substance abuse, mental health and child abuse.

· Experience with federal grant programs funding Domestic Violence work.

· Minimum of two years experience in staff management and/or supervision experience.

· Experience maintaining personal/professional boundaries.

· Express a commitment to the empowerment of women and children.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Building Futures reserves the right to change, add, delete, upgrade or downgrade the position as dictated by business necessity at anytime with or without notice.

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • San Leandro, CA: Reliably commute or planning to relocate before starting work (Required)


  • Driver’s License (Required)
  • Domestic Violence Certification (Required)

Work Location: In person

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