SOC Operations Assistant

The United Nations Organizations in Myanmar seek to recruit suitably qualified nationals for the position of SOC Operations Assistant (1 post). The SOC Operations Assistant works in close collaboration with the UNDSS Field Security Assistants and other UN personnel (especially Security Wardens) in providing support on telecommunications related issues and the tracking of field missions.   

Under the supervision of Security Adviser/FSCO/FSAs and SOC Supervisor Yangon, the SOC Operation Assistant will be responsible for the day to day tracking of UN field missions. S/he will also broadcast security related information originated from either the Security Adviser/FSCO/FSA which could affect operations; keep track of all UN vehicle movements; conduct telephone checks with UN staff as required and more specifically with Wardens and Deputy Wardens; and submit reports to the 24/7 UN Security Operations Centre (SOC) in Yangon. 

Duties and Responsibilities

Summary of key functions: 

• Tracking of UN field missions and movement of personnel on missions
• Providing telecommunications support and advice
• Supports knowledge building/sharing

Function / Expected Results 

Tracking of UN field missions and movement of personnel on missions, focusing on the achievement of the following: 

• Record and track movement of UN vehicles and staff during field missions.
• Maintain a detailed incident logbook for the daily checks and reports.
• Conduct telephone checks with UN staff members and wardens when requested to do so.
• Obtain accurate information for further action about all reported security incidents and other relevant occurrences during field missions, record such information and inform FSCO/FSA/SOC immediately.
• Daily Tracking Sheets of missions completed to SOC in Yangon.
• Performs other security related tasks assigned by the SA/FSCO/FSA.
• Contact agency Security Focal Points regarding matters affecting staff security.

Function / Expected Results 

Providing telecommunications support and advice, focusing on the achievement of the following: 

• In coordination with the SA/FSCO/FSA, transmit security information to update UN staff in the field on updated security/emergency situation in the areas where they operate.
• Communicate with relevant local Government officials to obtain updated information about a specific area or developing security situation in order to ensure that missions are safe and secure.
• Act quickly in the event of an emergency and contact FSCO/FSA, Heads of Agencies and Agency Security Focal Person of concerned Agencies with relevant safety and security information that have potential to impact field missions.

Function / Expected Results 

Supports knowledge building/sharing, focusing on the achievement of the following results:

• Maintain and update national and international staff lists at the duty station
• Monitor security situation in areas where field missions have gone/are located and report all incidents to the FSCO/FSA/SOC immediately.
• Maintain deep knowledge and understanding of geographic conditions of Myanmar.
• Shares information with relevant Agency Heads and Focal Persons as and when necessary.

Impact of Results  

• The duties performed by the SOC Operations Assistant have a direct impact on the safety and security of UN personnel, protection of premises and continuity of activities. The key results have an impact on the success of UN communications and operational activities in various field offices.

Required Skills and Experience

Education:

• High School education required to perform the duties of the post.
• Technical qualification with focus on telecommunications and/or related disciplines (computer science, engineering) is desirable but not a requirement.

Experience:

• 3 years’ experience including experience in call-center communications is desirable.
• Good knowledge of computer applications (MS Office, internet);
• Experience as Radio Operator, Call agent or related is desirable.

Source: https://estm.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/requisitions/job/19537