Social & Behavior Change Officer

United Nations Children's Fund




The Social and Behavior Change Officer reports to the Program Officer (Head of Out Post). S/He provides technical and operational support for developing a systematic, planned, and evidence-base strategy and interventions for SBC as an integral part of Polio program development, planning, and implementation. Through social mobilization and engagement and the empowerment and participation of stakeholders, communities, children, civil society partners, and government counterparts, s/he promotes measurable behavioral and social change/mobilization for polio vaccine uptake and reduction of vaccine refusals.

Summary of key functions/accountabilities:

Generate and utilize research, data, and evidence to inform the design, measurement, and monitoring of Polio SBC programs and outcomes in both development and emergency contexts and to build the evidence base for SBC:

  • In collaboration with sectoral and cross-sectoral specialists, relevant government officers, and other UN/NGO partners, design, implement, and/or participate in SBC situation analyses and formative research that identify social and behavioral drivers for the Polio program. 
  • Initiate, commission, manage, and/or utilize qualitative and quantitative research on social and behavioral drivers that include behavioral analysis, human-centered design, social listening, behavioral insights, participatory research, and/or RCT.  
  • Support data collection, tracking, monitoring, and reporting Polio SBC results and prepare syntheses of results. 
  • Collate and summarize data, evidence, and trends for social and behavioral issues to inform evidence-based SBC strategies, plans, and activities 
  • Assist in the establishment of community feedback mechanisms and use feedback to inform community engagement and SBC actions relevant to the Polio program Generate and use SBC evidence, data, and assessments for the Polio program  
  • Contribute to terms of reference, research tools, frameworks, and protocols for generating evidence to inform Polio SBC initiatives and apply tools, methodologies, and frameworks for data collection, tracking, monitoring and reporting, and disseminating Polio SBC results. 
  • Conduct and/or participate in-country programme monitoring and evaluation exercises and make recommendations on work plan revisions based on the results. 

Design, plan and implement Polio SBC activities that are backed by social and behavioral evidence and strong engagement and participation mechanisms in both development and humanitarian contexts:

  • In collaboration/consultation with UNICEF sectoral and cross-sectoral specialists, relevant government officers, and other UN/NGO partners, provide technical and administrative support for the development, implementation, and monitoring of evidence-based Polio SBC strategies and activities, in line with global standards and UNICEF priorities and approaches. 
  •  In collaboration/consultation with UNICEF sectoral and cross-sectoral colleagues and implementing partners, select appropriate Polio SBC activities and platforms for engagement, ensuring quality and integration of the latest evidence and science-backed approaches. In this process, oversee coordination with Polio SBC stakeholders and partners to align plans and activities. 
  • Identify/propose actional evidence-based programme/strategy recommendations from current data, evidence, and trends for priority social and behavioral issues and ensure the integration of the latest innovative approaches and technology in Polio SBC in programme approaches and advocate for their adoption among internal and external stakeholders.  
  • Apply the above skills of designing, planning, implementing, and monitoring of community engagement and Polio SBC interventions in the context of the Polio program. 

Support the operationalization of SBC by advocating for Polio SBC, mobilizing resources, coordinating across stakeholders, sectors, and teams, and building alliances and partnerships:

  • Represent UNICEF’s interests in partnerships and manage the development of and progress against joint project agreements with relevant partners; represent the UNICEF Polio program in different level fora and among partners as relevant and necessary. 
  • Collaborate with provincial, regional, and national partners to link and coordinate Polio SBC approaches. 
  • Cultivate resource mobilization opportunities and contribute to proposals, reports, and other materials to support resource mobilization. Contribute to mobilizing human resources for SBC, including staff, consultants, and external vendors.  
  • Identify, recruit, and collaborate with consultants, vendors, and other technical experts to support the delivery of Polio SBC activities. Plan, use, and track the use of resources and verify compliance with organizational guidelines and standards. 
  • Contribute to financial planning, budget planning and tracking and financial management for Polio SBC.  
  • Advocate for the inclusion of community engagement and social and behavioral approaches in sectoral work plans based on active participation in sectoral programme planning and reviews and viable recommendations for the integration of Polio SBC. Advocate internally and externally for integration of SBC in national systems, in the country programme, and in sectoral plans. 
  • Identify, disseminate, and adopt best practices and innovative approaches and technology in Polio SBC, integrate them in programme approaches, and support Polio SBC and sectoral teams in implementing them. 
  • Coordinate with stakeholders and partners for the implementation of community engagement and Polio SBC in humanitarian actions. 

Promote continuous learning, strengthening, and scaling up in Polio SBC for Polio program contexts through capacity building for UNICEF staff, partners, and implementers:

  • Identify, design, and/or organize SBC training materials and opportunities for staff and partners, including on new approaches such as behavioural analysis, behavioural insights, human-centered design, social listening, and social accountability mechanisms. Use and adapt existing UNICEF learning resources, guidelines, and training materials to build SBC capacity among staff, implementing partners, and relevant government and non-government counterparts. 
  • Contribute to the development and institutionalization of best practices, facilitate the exchange of experiences, and provide technical assistance for the uptake of new SBC methods and knowledge internally and externally. 
  • Coordinate and provide inputs into SBC capacity assessments 
  • Identify and mobilize resources to support capacity development internally and externally and provide SBC technical support and capacity building to government counterparts.  
  • Identify and contribute to the development of mechanisms to strengthen systems for community engagement in Polio program contexts.  
  • Develop and/or adapt capacity development tools and activities for Polio program implementation. 

Support communication, community engagement, and vaccine management activities of polio programme:

  • Provide support in organizing media round tables and media visits and support the development of media kits for the Polio program.
  • Promote innovative communication practices, approaches, and the latest technology for the Polio program to reach out to every child through multiple media, social/digital platforms, and networks for community engagement that are appropriate/available for the target audience.
  • Collaborate with and consult internal and external partners to arrange community engagement events and activities to ensure social mobilization, participation of key audiences, and a maximum outreach of polio messages.
  • Coordinate with provincial EPI and Cold Chain team to ensure that the required vaccines are available when needed.
  • Ensure that effective temperature control and monitoring of cold chain standards and regulatory standards are met and in place.

To qualify as an advocate for every child you will have…

  • A university degree (Bachelor’s or higher) in a social and behavioral science, communication, public health, public relations, or related field is required.
  • A minimum of two years of relevant professional experience in one or more of the following areas is required: social and behavior change, public relations, communication, and advocacy, or another related area. Relevant experience in a UN system agency or organization is considered an asset.
  • Developing country work experience and/or familiarity with emergency is considered an asset.
  • Fluency in English, Pashto, and Dari is required.  Knowledge of another official UN language (Arabic, Chinese, French, Russian, or Spanish) or a local language is an asset. 





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