Software Engineer, Customer Support Staff Planning, Customer Support & Returns, Group Digital, Ingka Group

Candidate profile (text) – Default language WHY WE WILL LOVE YOU

“At IKEA, you’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Our different views, backgrounds, and personalities make us better understand our customers, give us more fun at work and spark more and better ideas. Perhaps your unique take on something could lead to a great idea that creates a better everyday life for the many people”.

We believe that you are passionate about fulfilling new needs and delivering outcomes to our business stakeholders as well as Customer Service Centers. You get motivated to keep learning and to working agile and being open to change. In addition, you are energized by working both independently and interdependently and cross functions. You share and live the IKEA culture and values.

You will have knowledge and experience in the following areas:

• At least 3 years’ experience in software development, and cloud platforms like GCP, Azure, AWS
• Working knowledge of Infrastructure as a code with Ansible, Shell, Python, Puppet or Terraform
• Knowledge of any of these programming languages – Nodejs, Python
• Knowledge of test-driven development, writing test cases, integration testing, etc.
• Experience with CI CD pipelines and automation
• Thorough understanding of Microservices frameworks, Docker, Containers, Kubernetes
• You will have experience or familiarity with tools like JIRA, GitHub & Git Actions
• Experienced in the DevOps/agile way of working
• Good to have experience with SAST tools for code scanning, vulnerability checks etc.

As a person you are:

• Open to learning, exploring ways of bringing value to IKEA’s business needs
• Passionate about delivery of high-quality products and technology services
• Passionate about technology and innovation
• Energized by working both independently and interdependently together with the software engineering network and cross functions

YOUR RESPONSIBILITIES

In this role you will:

• Develop and deliver products in the customer support and returns process area
• Create scalable solutions using good software engineering practices such as code review, automated testing, and continuous integration within an agile/iterative development approach
• Collaborate in tests, performance analysis, configuration management and creation of functional/feature specifications
• Work with different teams within INGKA and Inter IKEA with interdependencies towards Group Digital related to product/service design
• Always In this role you will report to the Engineering Manager for Customer Support Returns – Customer Support Staff Planning product.

This role is based in Malmo, Sweden

ABOUT THIS WORK AREA

We set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment. We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace. The IKEA Customer Support Centers are a key focus in the digital transformation initiatives, and we are looking for Engineers who can be part of new product development as part of this transformation journey.

The recruitment will be for the customer support returns business domain and will be part of a high performing Engineering team, working with the latest technologies to develop staff planning, forecasting and capacity planning solutions, to increase the efficiency of our IKEA Customer Support Centers.

QUESTIONS AND SUPPORT? LET’S CONNECT!

If you have job specific questions, please contact sushma.murthy@ingka.ikea.com.

If you have questions regarding the recruitment process or other practicalities, please get in touch with usha.rao@ingka.com.

Team vision (text) We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.

Let´s connect Studies show that members of underrepresented communities don’t apply for jobs unless they’re 100% “qualified”. If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: “Why Women Don’t Apply for Jobs Unless They’re 100% Qualified” by Tara Sophia Mohr, August 2014”

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