Solution Manager

Job title:

Answer Supervisor

Firm

SITA

Job description

OverviewWELCOME TO SITAis the main specialist in air transport communications and data know-how. We don’t simply join the worldwide aviation business, we apply many years of expertise and experience to handle virtually each core enterprise, operational, baggage, and passenger course of in air transport. As a company, we cowl 95% of all worldwide air journey locations and work with over 2,800 air transport and authorities prospects in each nook of the globe. Immerse your self within the dynamic world of know-how whereas embracing our collaborative, and inclusive tradition.Able to redefine air journey? The journey begins right here, with you at SITA.ABOUT THE ROLE & TEAM:The Answer Supervisor at SITA performs a crucial position in shaping the corporate’s know-how planning technique and influencing design choices inside our suite of options, all of that are supposed to cater to the enterprise wants of our various buyer base. This position includes performing as a trusted advisor, providing steering, help, and experience in the course of the proposal, implementation, and deployment phases of each new and present product developments. Your inputs are essential in guaranteeing that our buyer options are successfully personalized and optimized.As a Answer Supervisor, your position encompasses understanding advanced technical landscapes and offering knowledgeable management within the realms of community, cloud, and safety. You’ll leverage your knowledgeable information to advise on best-fit applied sciences and companies that may deal with our prospects’ distinctive wants. Your contributions might be instrumental in steering our know-how roadmap according to rising traits. Your purpose is to keep up the modern, safe, and efficient nature of our options, guaranteeing we keep forward of the curve and regularly provide worth to our prospects.In essence, your position is not only about collaborating; it’s about influencing, guiding, and driving the technical elements of our options in a fashion that champions buyer satisfaction and enhances SITA’s repute as a pacesetter in community, cloud, and safety options.WHAT YOU WILL DO:

• Technical Qualification and Proposal Possession: This position includes offering complete technical qualification and taking possession of the technical elements of proposals introduced to purchasers. This requires deep understanding and steady studying of present, new, and evolving applied sciences in addition to proficiency with SITA’s various answer portfolios.
• Answer Design and Coordination: The Community, Cloud & Safety Answer Engineer is answerable for designing and coordinating the event of each normal and complicated options, which might contain a number of events internally and externally. This consists of choosing and managing third-party distributors to make sure prospects’ particular necessities are met.
• Buyer Engagement and Product Promotion: The position consists of selling SITA by offering prospects with complete, up-to-date details about present merchandise, product enhancements, and new options. That is achieved by buyer conferences, workshops, and different engagement channels. The Engineer ought to guarantee designs are effectively applied ‘Proper the First Time’ (RFT) and may be supported operationally.
• Collaboration and Concept Sharing: Collaborating with colleagues to realize and share concepts, information, and alternatives is essential to this position. By fostering a tradition of data alternate, we will drive innovation and collective progress.
• Workers Management, Mentorship, and Coaching: A major a part of this position includes main, mentoring, and training crew members. Organizing technical coaching and facilitating certifications on the merchandise and applied sciences that help the Air Transport Business (ATI) is significant.
• Pre-contract Help: The Community, Cloud, and Safety Answer Engineer Supervisor helps account groups or competency facilities throughout pre-contract phases with insightful technical designs and recommendation. This helps to make sure a clean qualification, proposal, and contract course of.
• Strategic Account Growth: This position entails energetic participation within the improvement of technical account methods alongside the gross sales crew, aiming for optimum account penetration and long-term industrial advantages for SITA. The Engineer’s technical experience will help drive gross sales success and buyer satisfaction.

{Qualifications}EXPERIENCE:Information and Expertise

• Networking: Superior information of networking protocols, structure, and topology design, together with TCP/IP, DNS, VLANs, routing protocols (BGP, OSPF), load balancing, and community safety.
• Cloud Computing: Superior information of cloud computing applied sciences, together with public, personal, and hybrid clouds, and cloud service fashions (IaaS, PaaS, SaaS).
• SASE: In-depth information of Safe Entry Service Edge (SASE) structure, together with community safety, cloud-based safety companies, and nil belief community entry.
• Community Safety: In-depth information of community safety ideas and applied sciences, together with firewalls, VPNs, intrusion detection and prevention, and endpoint safety.
• Cloud Safety: Information of cloud safety ideas and skill to design and implement safe cloud-based options.
• SD-WAN: In-depth information of SD-WAN structure, together with varied deployment fashions, routing protocols, and site visitors administration strategies.
• Public Cloud Platforms: Information of public cloud platforms resembling AWS, Azure, and Google Cloud Platform, and skill to design and deploy cloud-native options.

Occupation Competencies

• Wants evaluation: Capability to conduct wants evaluation to know the group’s WAN and safety necessities.
• Value evaluation: Capability to conduct price evaluation and make suggestions for cost-effective options.
• ROI evaluation: Capability to conduct Return on Funding (ROI) evaluation and make suggestions for the best options.
• Gross sales help: Capability to offer technical help to gross sales groups in the course of the gross sales cycle.

Core Competencies

• Verbal communication: Capability to speak successfully with prospects and colleagues about WAN and safety options.
• Written communication: Capability to jot down clear and concise technical documentation, proposals, and studies.
• Presentation abilities: Capability to ship participating and persuasive displays about WAN and safety options.
• Downside-solving: Capability to research advanced issues and design options to satisfy buyer wants
• Collaboration : Capability to work successfully in a crew surroundings with different architects, engineers, and mission managers
• Time administration: Capability to handle time successfully to satisfy mission deadlines.
• Customer support: Capability to offer wonderful customer support all through the mission lifecycle.

WHAT WE OFFER:SITA’s office is all about range, many various international locations and cultures are represented in our workforce. We collaborate in our spectacular workplaces, embracing a hybrid work format. As a part of our international advantages, we provide:🏡 Flex-week: Earn a living from home as much as 2 days/week (relying in your Staff’s wants).⌚ Flex-day: It’s possible you’ll want to flex your arrival time on the workplace, to beat the frenzy hours or chances are you’ll need to depart the workplace earlier to select up your youngsters from faculty or to go to your favourite sport: We help you in being open about your wants and routine with you supervisor.🌎 Flex-location: Profit for 30 working days from anyplace all over the world every year!🙌🏽 Aggressive advantages in line with the native marketSITA is an Employment Fairness Employer and values a various workforce. In help of our Employment Fairness Program, ladies, Aboriginal individuals, members of seen minorities, and/or individuals with disabilities are inspired to use and self-identify within the software course of.

Anticipated wage

Location

Montreal, QC

Job date

Sat, 23 Mar 2024 02:17:32 GMT

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