Solution Operations Lead in Jacksonville, Florida

Do you want to build your brand by working for a leading consulting firm that drives eminence in the marketplace? Are you interested in leveraging your analytical skills and strategic ideas to improve mission execution? If so, Deloitte could be the place for you! Our Government and Public Services (GPS) Strategy and Analytics team brings deep industry expertise, rigorous analytical capabilities and a pragmatic mindset to help solve our client’s most complex business problems. Join our team and play a key role in helping to design our clients’ roadmap to the future and help transform the public sector marketplace.

Work You’ll Do

You will play a critical role in overseeing solution training, application testing, and help desk operations. Your responsibilities will also extend to governance over cyber security compliance, data governance, and change management. This position operates within a complex ecosystem that includes US government clients, project teams, and software-as-a-service providers.

Responsibilities:

• Oversee Solution Training: The Solution Operations Lead will be responsible for developing and implementing comprehensive training programs for users of the solution. This includes designing training materials, coordinating training sessions, and evaluating the effectiveness of the training programs. This also includes working closely with the technical and functional requirements team to validate completeness of training.

• Manage Application Testing: The Solutions Operations Lead will oversee the testing process for new and ground-up applications, ensuring that all applications are thoroughly tested for functionality, performance, and security. This includes coordinating with the development team, creating test plans, and managing the execution of tests. 3) Supervise Help Desk Operations: The Solution Operations Lead will lead the help desk team, ensuring that all user inquiries and issues are addressed promptly and efficiently. This includes developing Help Desk processes, managing the help desk ticketing system, monitoring response times, and implementing strategies to improve customer satisfaction.

• Cyber Security Governance and Compliance: The Solution Operations Lead will be responsible for overseeing governance and compliance aspects related to solution operations. This includes developing and implementing policies and procedures, conducting audits, and ensuring that all activities align with regulatory requirements. Familiarity with NIST 800-53 security procedures will be critical to ensure compliance with government security standards.

• Change Management: The Solution Operations Lead will play a key role in managing change within the solution ecosystem. This includes assessing the impact of changes, developing change management plans, and effectively communicating changes to stakeholders.

  The team

Our Supply Chain Networks and Operations (SCNO) team helps clients transform their value chains into competitive weapons. We drive efficiency, improve flexibility, and increase responsiveness through proactive insights and decision-making. We advise, implement, and operate transformational solutions that bring world-class supply network and operational capabilities to our clients. We provide operational know-how, digital technologies, advanced analytics, and industry-specific hybrid solutions to deliver unprecedented client value. Additionally, we improve operations, product, and material flow across the breadth of the value chain and greater supply network synergy and value through M&A events.

Qualifications

Required:

• Bachelor’s degree in Business, Computer Science, Information Technology, Engineering, Mathematics, or related discipline.

• Minimum 10 + years of work experience playing critical role in overseeing solution training, application testing, and help desk operations along with governance over cyber security compliance, data governance, and change management.

• Ability to obtain and maintain a federal security clearance.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• Willingness to travel up to 20%.

Preferred:

• A a proven track record in solution operations, with a focus on developing processes for new and ground-up applications.

• Familiarity with process design methodologies and best practices will be crucial in streamlining solution operations and ensuring efficiency.

• A strong understanding and familiarity with NIST 800-53 security standards and procedures is essential to maintain a secure environment for US government clients.

• Strong leadership skills are required to effectively oversee teams and manage multiple areas of responsibility.

• Excellent communication skills are necessary to collaborate with stakeholders, including clients, project teams, and service providers.

• The ability to analyze complex situations, identify issues, and develop effective solutions is crucial for success in this role.

• Strong organizational skills are required to manage multiple tasks, coordinate resources, and ensure smooth operations.

• Attention to detail is important for maintaining quality assurance and ensuring compliance with governance and security standards.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.