Solutions Architect – Service Provider in London, United Kingdom

Why Cisco Service Provider

Looking to be part of an innovative and dynamic team? Why not join the Europe, Middle East & Africa Service Provider (EMEA SP) team at Cisco?

There has never been a better time than now, to be a part of the Service Provider industry. Over the last 2 years, we have seen the acceleration of the digital economy. The role of SPs has never been more important in keeping organizations and customers connected. SPs have proven resilience as they quickly adapted to the sudden shifts in demand and will continue to be the backbone of emerging societies, markets and industries. As we move forward, they will continue to evolve their strategies to meet the shifting customer needs and expectations providing secure, resilient, sustainable and optimally connected purpose-centric ecosystems.

Join us! Be part of an incredible team where you can help build the bridge to possible.

What You’ll Do

Solutions Engineer at Cisco is a key technical role to drive customer digital transformation. You will be a customer-focused technical sales professional who ensures that relevant technical information and guidance is provided to the customer, focusing on customer success and aligned outcomes.

You will as Solutions Engineer support our UKI sales account team in a pre-sales technical role focused on Cisco and Cisco Partner technology for our Services Provider & Media customers.

Your primary responsibilities include driving technology and business transformation for the customers on all levels, driving pilots/PoC, explaining features and benefits to customers, crafting solutions and designs.

Demonstrate technical solutions including Cross-architectural solutions covering Service Provider Routing, Service Provider Mobility, Cloud Compute, Data Center Routing and Switching, Security, Automation and more.

You’ll actively participate as a specialist and provide consultative support in various areas together with other Solutions Engineers.

Plan and implement the sales strategy in order to meet the agreed achievements and timescales and to ensure that sales targets are achieved or exceeded.

Who You’ll Work With

In this dynamic, customer-facing role, you will be part of the core Account Team working closely with Account Managers and Solutions Engineers. You will also be exposed to an extended network of technical resources including Cisco Engineering team to acquire in-depth technical knowhow and specialist support. You will work with Cisco Partners and CX teams to ensure we build and deliver the best possible solution for our customers.

In EMEA SP team you will be surrounded by impactful and driven individuals. We are passionate about new technologies and customer experience, and we love to learn and share our knowledge with each other. We deeply care for each other, we leave our ego at the door, and we are always in for a bold idea! We work together as a team and care for each other’s mutual success while at the same time we are challenging each other to be the best we can.

Who You Are

Our minimum qualifications for this role are:

• 5+ years’ experience of a technical role encompassing the Service Provider industry

• Solid knowledge in several of the following domains: Service Provider Routing, Enterprise Networking, Cloud Compute technologies, Security & Automation

• Strong analytical skills and ability to present and articulate an effective solution that delivers customer value

• Experience in engaging with customer roles from engineers to C-Suite, aligning technology to business drivers.

Our preferred qualifications for this role are:

• BS in Engineering, Computer Science or equivalent

• Understanding details of Cisco’s product families

• Experience in understanding and positioning SW based solutions, recurrent SW and subscription licensing as well as SaaS consumption models.

• Experience in dealing with sophisticated customer RFx, orchestrating multiple internal (Business Units, Specialist teams) and external (Partners) resources.

• Strong customer intimacy skills, responsible for technical customers and partners relationships.

• Good understanding of market trends and dynamics and an extensive competitive knowledge in area of technical responsibility.

• Must be able to act in a consultative role with Cisco team and customers.

• Ability to educate customers on management and lead architects’ level on value proposition, business drivers and closing opportunities.

• Understand the sales cycle and the challenges that can affect the business.

• Be creative, determined and flexible in driving demand and pipeline

• Ability to collaborate with Cisco business units on future feature improvements that will drive additional revenue.

• Where required drive customer issues with TAC & Business Unit resources

• Excellent written and verbal communication in English combined with listening, negotiation and technical/non-technical presentation skills for an array of different audiences.

• Eye for Business to support Account Team to assemble market/customers trends and to develop a technical and business strategy.

• Industry relevant certifications (Cisco CCxx).

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.