Special Markets Customer Service – Customer Service Coordinator

Customer Service Coordinator

Non-Exempt Salaried Position

Standard Motor Products-Independence, KS has an immediate opening to join our Customer Service Team. This individual must be self-motivated, detail-oriented and organized with the ability to multi-task, and have excellent interpersonal and communication skills.

The responsibilities of the position include:

• Customer account management
• Enter purchase orders and follow through to delivery
• Access and manage customer online portals
• Process Electronic Data Interchange customer orders
• Understand and analyze customer scorecard metrics
• Communicate with customers and all levels of SMP management
• Prepare customer returns and debit/credit documentation
• Prepare Customs documentation

Experience/Education:

• Business or related Associate or Bachelor’s degree preferred.
• 3-5 years experience in a manufacturing customer service or planning environment.

Skills:

• Proficient in Microsoft Office applications
• Excellent verbal and written communication skills
• Ability to work with limited supervision in a professional manner

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