Specialist Adviser

University for the Creative Arts


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Gateway & User Experience – Gateway Services
Location:  Canterbury
Salary: 

£33,348 to £37,386
per annum
Closing Date:  Sunday 28 May 2023
Reference:  23-LIBR264-0279-1

INTERNAL ONLY

Applications are invited for the role of Specialist Adviser to work in the Gateway Services team, based in the UCA Library at Canterbury. 

The Specialist Adviser is responsible for the effective delivery of information, advice and guidance to students, staff and visitors and for providing specialist information and advice on a range of issues including finance, health, welfare, housing and travel.

You should have experience of working in a customer service environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills and excellent customer service skills are essential. You should be a competent and confident IT user.

We are looking for someone who has a knowledge and understanding of welfare resources and with previous experience of delivering information, advice and guidance to young adults. You must have excellent administrative and organisational skills and be able to respond effectively under pressure and demonstrate initiative and flexibility. The ability to prioritise work and manage time effectively is essential for this role as is being prepared to use new skills and undertake staff development as appropriate.

Hours of work are: Monday – Friday: 9am – 5.15pm 

If you are at risk of redundancy, please use the attached redeployment form to apply for this role sending the form to [email protected] .

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide. 

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, textiles, animation, history and culture, and more. 

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you.

Further details:

The University for the Creative Arts (UCA) aims to be a welcoming and inclusive University that is truly representative of all of the diversity in society. We particularly encourage applications from people from minoritised ethnic groups and people with disabilities who are currently under-represented within the University.

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