Cencora
Job title:
Spécialiste method /Technical Specialist
Firm
Cencora
Job description
Our crew members are on the coronary heart of all the things we do. At Cencora, we’re united in our duty to create more healthy futures, and each individual right here is important to us having the ability to ship on that objective. If you wish to make a distinction on the heart of well being, come be part of our progressive firm and assist us enhance the lives of individuals and animals in every single place. Apply immediately!
What you’ll be doing
PRINCIPALES FONCTIONS ET RESPONSABILITÉS :
Fournir une help method et un soutien de bureau aux associés internes et à distance
Compétences en gestion des fournisseurs incluant la capacité d’interagir avec et de soutenir les fournisseurs externes et de coordonner le travail avec eux afin de répondre à nos besoins opérationnels et à ceux de nos purchasers.
Surveiller les serveurs, les sauvegardes et faire enquête sur les problèmes pouvant survenir pour s’assurer que de tels incidents sont réglés conformément aux niveaux de service définis
Planifier, établir l’échéancier et coordonner les besoins de téléphonie du Centre d’appels conformément aux processus prédéfinis du fournisseur et de l’entreprise
Mettre en œuvre les améliorations et la mise à niveau des ordinateurs de bureau et des serveurs selon les cycles de vie de la technologie et en conformité avec les politiques de gestion du changement
Documenter, suivre et surveiller les incidents/problèmes au moyen de la gestion des incidents SYSAID ITIL afin d’assurer une résolution rapide
Gestion d’inventaire inclut la capacité de s’assurer que des niveaux de shares suffisants sont maintenus à jour
Soutenir les processus d’accueil et de départ s’appliquant aux nouvelles recrues, aux licenciements et aux mutations internes
Coordonner les preparations pour la réparation de matériel informatique défectueux avec les fournisseurs
Configurer et traiter les configurations d’utilisateur pour le matériel et les logiciels
Fournir un soutien de 2e niveau aux utilisateurs finaux comme l’administration des nos ID des utilisateurs, la réinitialisation des mots de passe, le déverrouillage des comptes d’utilisateurs, au besoin
Excellentes compétences en dépannage pour isoler et identifier rapidement la trigger profonde des incidents.
PRIMARY DUTIES AND RESPONSIBILITIES:
Present technical help and desktop assist to each inside and distant associates
Vendor administration expertise embody the power to interface, assist and coordinate work with exterior distributors in assist of our enterprise and shopper necessities.
Will monitor servers, backups and examine points which will happen making certain such incidents are resolved in accordance to outlined service ranges
Will plan, schedule and coordinate Name Centre telephony necessities in accordance to predefined vendor and company processes
Implement desktop/server upgrades and enhancements as per expertise life cycles and in compliance with change administration insurance policies
Doc, monitor, and monitor incidents/issues through ServiceNow to make sure a well timed decision.
Stock administration embody the power to make sure enough stock ranges are saved updated
Will assist onboarding/off boarding course of particular to new hires, terminations & inside strikes
Coordinate preparations for restore of malfunctioning pc tools with distributors.
Will configure and course of Consumer configurations for {hardware} and software program
Will present 2nd stage end-user assist similar to person ID administration, reset passwords, unlock person accounts as required
Demonstrates wonderful hassle taking pictures expertise to rapidly isolate and establish the foundation reason for underpinning incidents.
Could also be required to be on standby/ on name as a part of this position.
What your background ought to seem like
EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS :
Formation dans des domaines tels que les sciences informatiques, ou des vocations similaires, généralement obtenue à l’challenge d’ un programme de baccalauréat de quatre ans, formation professionnelle et method, ou une combinaison équivalente d’expérience et études;
Six (6) d’expérience en tant qu’administrateur de systèmes;
COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES :
Microsoft Licensed Techniques Engineer (MCSE) ou certificat MS MCDSTITIL V3 en ordinateurs de bureau
Solide expérience de TCP/IP, DNS, LDAP, des systèmes sans fil et connaissance pratique du RPV sécurisé et des pare-feu Cisco
Excellentes aptitudes à communiquer oralement et par écrit
Offrir un bon service à la clientèle
Aptitude démontrée à accomplir plusieurs tâches à la fois et à prioriser des demandes diverses en fonction de l’significance d’affaires. Cela est suitable avec un environnement dynamique combiné à des priorités changeantes;
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
- Requires coaching in fields similar to, pc sciences or comparable vocations typically obtained by means of completion of a 4 yr Bachelor’s Diploma program, technical vocational coaching, or equal mixture of expertise and training;
- 6 years’ expertise as a Techniques Administrator required;
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
- Microsoft Licensed Techniques Engineer (MCSE) or MS Licensed Desktop MCDSTITIL V3 certificates
- Confirmed expertise with TCP/IP, DNS, LDAP, wi-fi and a working data of safe VPN’s and Cisco Firewall
- Wonderful written and verbal communication expertise
- Strives to ship customer support
- Confirmed means to multi-task and to prioritize numerous requests primarily based on enterprise significance. That is per a quick paced atmosphere with shifting priorities;
- Robust troubleshooting and downside fixing expertise;
What Cencora gives
We offer compensation, advantages, and assets that allow a extremely inclusive tradition and assist our crew members’ means to stay with objective daily. Along with conventional choices like medical, dental, and imaginative and prescient care, we additionally present a complete suite of advantages that target the bodily, emotional, monetary, and social points of wellness. This encompasses assist for working households, which can embody backup dependent care, adoption help, infertility protection, household constructing assist, behavioral well being options, paid parental depart, and paid caregiver depart.
To encourage your private development, we additionally provide a wide range of coaching packages, skilled growth assets, and alternatives to take part in mentorship packages, worker useful resource teams, volunteer actions, and way more.
For particulars, go to https://www.virtualfairhub.com/amerisourcebergen
.
Schedule
Full time
Affiliated Firms: Affiliated Firms: Innomar Methods
Equal Employment Alternative
Cencora is dedicated to offering equal employment alternative with out regard to race, coloration, faith, intercourse, sexual orientation, gender identification, genetic info, nationwide origin, age, incapacity, veteran standing or membership in some other class protected by federal, state or native legislation.
The corporate’s continued success depends upon the complete and efficient utilization of certified people. Due to this fact, harassment is prohibited and all issues associated to recruiting, coaching, compensation, advantages, promotions and transfers adjust to equal alternative rules and are non-discriminatory.
AmerisourceBergen is dedicated to offering cheap lodging to people with disabilities through the employment course of that are per authorized necessities. In case you want to request an lodging whereas looking for employment, please name 888.692.2272 or e mail . We are going to make lodging determinations on a request-by-request foundation. Messages and emails relating to something aside from lodging requests won’t be returned
Accessibility Coverage
AmerisourceBergen is dedicated to honest and accessible employment practices. When requested, AmerisourceBergen will accommodate folks with disabilities through the recruitment, evaluation and hiring processes and through employment.
Anticipated wage
Location
Saint-Laurent, QC
Job date
Thu, 15 Feb 2024 00:42:59 GMT
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