Specialized customer service call center agent

Company Description

What we offer! 

• Salary of $18.00/Hr
• Eligible for paid vacation from the first day; **
• AIM Tuition Assistance Program 
• Comprehensive group insurance plan
• Virtual doctor (access to a doctor 24/7)
• Group RRSP with employer matching contribution
• Employee Assistance Program (EAP)
• Central location, close to many services
• Easily accessible by public transit
• Referral program
• Exclusive employee discounts on parts from any Kenny branch
• Events organized by the company throughout the year (barbecue, Christmas party, etc.); 
• Free on-site parking
• Free coffee on site

Job Description

Salary of $18.00/Hr

Permanent full-time position

Schedule: must be available during call center opening hours, Monday to Sunday between 8:00 am and 8:00 pm.

Location : 3080 Boul. le Carrefour, Laval, QC H7T 2R5, Canada

WORK ON-SITE ONLY

We are currently looking for motivated individuals to join our call center team located in Laval, Quebec, just across from Carrefour Laval. 

As a call center agent specialized in customer service, you’ll play an essential role in buying vehicles for our various branches and assisting in our day-to-day operations. This position offers an exciting opportunity for people with a passion for the automotive industry and who enjoy providing exceptional customer service. 

What you’re responsible for: 

• Answering calls and general inquiries of clients who would like to have information on our stocks, prices and mode of operation;
• Taking the time to understand the specific needs of each client and propose personalized solutions;
• Inform the clients on our various products (batteries, tires, etc.) and services;
• Guide the clients in the utilization of our website;
• Promote in-person visits to our several branches;
• Register the clients to our personalized email system « Alert-Me »;
• Any other task related to the role.

Qualifications

To join our team: 

• Bilingualism required (French and English)
• Excellent customer service skills and positive attitude
• Excellent communication and interpersonal skills
• Ability to navigate between different computer systems and applications
• Ability to multi-task in a fast-paced environment
• Interest in the automotive field
• Reliability, punctuality and ability to work days, evenings and weekends
• Call center experience (a major asset)

Additional Information

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting! 

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales. 

• Vacation accrues bi-weekly and is pro-rated during any partial year of employment.

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