Sport Operations Assistant

Job id: 074969. Wage: £27,662 – £30,642 each year, together with London Weighting Allowance.

Posted: 18 September 2023. Deadline: 02 October 2023.

Enterprise unit: Estates Buying and selling. Division: King’s Sport & Wellness.

Contact particulars:Sam Charlesworth. [email protected]

Location: Man’s Campus. Class: Skilled & Assist Companies.

Job description

This position will assist the Senior Grounds Particular person at Honor Oak Park to ship the important thing strategic goal of offering world class companies to the broader college neighborhood. To realize this, the position will deal with each the operational excellence and the scholar/buyer expertise, together with:  

• Supporting the supply of excellent Sports activities Grounds operations, overseeing bookings and supporting total well being & security inside the web site 
• Partaking with a variety of customers, together with college students, alumni and accomplice golf equipment (together with establishing for and clearing after coaching and matches) with the intention to guarantee all customers obtain a world class expertise  
• Supporting the operation of the bar and catering inside the pavilion, guaranteeing customers see Honor Oak Park as a social in addition to sports activities facility 

This submit shall be supplied on an indefinite contract 

It is a full-time submit – 100% full time equal

Key obligations

• To behave in accordance with the guiding ideas as set out within the Strategic Imaginative and prescient 2029: to be an distinctive establishment, specializing in excellence in Amenities Administration; to create an inclusive surroundings that allows profitable endeavour.
• To assist the Senior Grounds Particular person in planning and implementing the operation of our Honor Oak Park facility.
• To behave as a job mannequin for good customer support throughout our sports activities grounds and wider King’s Sport services, guaranteeing our customers obtain a world class expertise, underpinned by our Match For King’s values.
• To assist the event and implementation of high quality Sports activities Floor operational requirements. Creating optimistic environments for taking part in sport and delivering world-class companies that improve sport expertise of our College neighborhood.
• To supervise scholar and exterior bookings on the King’s Sport & Wellness bookings system for each the Honor Oak Park and New Malden Sports activities Grounds.
• To assist the Senior Grounds Particular person in working the bar and catering at Honor Oak Park, together with weekly inventory takes, liaising with King’s Meals, ordering food and drinks provides and serving clients.
• To make sure that the services and companies are working with the suitable ranges of Well being and Security, guaranteeing all compliance documentation together with Operational Manuals, Threat Assessments, NOP’s and EAP’s are in place and updated.
• To make sure accidents, incidents and ‘close to misses’ are reported, investigated and actioned, and that essential service changes are made.
• To develop good working relationships with scholar and exterior sports activities golf equipment and Companions which might be precedence customers of the Sports activities Floor services to enhance their sport expertise, together with on-line and in particular person communication.
• To help within the promotion of King’s Sport & Wellness Sports activities Grounds and to endorse the model identification and Values of King’s Faculty London and King’s Sport & Wellness.
• Act as a job mannequin for skilled behaviour and finest observe.
• Champion and advocate for range and inclusion as an crucial for King’s, and work to determine and take away the limitations to inclusion and development for underrepresented teams.
• Conduct any additional duties, which can moderately be required by the Senior Grounds Particular person or King’s Sport & Wellness Senior Administration commensurate with the grade.

This position contains common weekend and night work all through the scholar sport season (September to April) together with some night and weekend within the the rest of the yr.

Expertise, information, and expertise 

Important standards  

1.     Expertise of working in a sports activities facility and / or customer support surroundings 

2.     Expertise of speaking with and forging good relationships with a wide range of buyer teams and different stakeholders 

3.     Demonstrable means to concentrate to element 

4.     Dedication to Continued Skilled Improvement 

5.     Expertise of working as a part of a crew and supporting colleagues to ship a superb consumer expertise 

6.     Capability to make use of your personal initiative to resolve issues and determine areas for enchancment 

7.     Information of related Well being and Security laws 

Fascinating standards

1.     Degree 2 meals hygiene qualification 

2.     Expertise of working in a bar/catering outlet 

3.     First Support Certified