Sr. Application Support Analyst

Job title:

Sr. Application Support Analyst

Company

CIBC

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat You’ll Be DoingAs a Sr. Application Support Analyst, you’ll be joining CIBC’s application development and support team that provides analysis and second level support on client issues, technical issues, system/web site outages and questions from BCC by maintaining, prioritization and addressing to respective CIBC Technology groups and Vendors. Nice to have skills as Python and Unix with knowledge of Azure and DevOps.At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.How You’ll SucceedDay to Day Maintenance: You will also be responsible for maintaining the production applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including on rotation support and coordination of recovery efforts. Manage issue logs and business requests. Produce and present required technical documentation.Investigate: and define operational issues and prioritize based on severity, risk and/or strategic business needs.Relationship Management: Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients.MS Azure: Familiar with Azure cloud services, Azure Integration Services, Azure Data Storage services (including blobs, lakes, files, queues tables, etc.), Azure Data Factory, Azure Databricks, Function Apps, REST APIs, Micro Services and API Management.Who You AreYou can demonstrate experience in strong communication and ITIL skills (incident and change management).Have good exposure to SQL, Job scheduling tools (crontab, Autosys), ITSM tools (ServiceNow, Remedy) and java application architecture.Exposure to various project management methodologies like Waterfall & Agile would be added advantage.Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy). Investigate, analyze and provide recommendations on issues and system outages.Nice to have skills as Python and Unix with knowledge of Azure and DevOps.You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.What CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 11th FloorEmployment Type RegularWeekly Hours 37.5Skills Business, Change Management, Company Policies, Prioritization, Teamwork

Expected salary

Location

Toronto, ON

Job date

Sun, 28 Jul 2024 01:00:16 GMT

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