Telus International
Job title:
Sr Enterprise Analyst
Firm
Telus Worldwide
Job description
Description and Necessities
We’re in search of a seasoned, senior IT enterprise analyst who’s skilled at working with a variety of stakeholders in software program utility growth. This assured and articulate communicator is comfy in entrance of exterior and inside stakeholders, working as a trusted adviser capable of lend steering to enterprise and IT. A key focus of this function can be quickly bringing new capabilities, centered on automation and course of enchancment, to our organisation.
The precise candidate is a fast examine, who thrives in an atmosphere of continuous change. They’ve demonstrable expertise in course of enchancment initiatives and are comfy with figuring out and making use of metrics and KPIs to make sure continuous enchancment. Being an adaptable, resilient self-starter who is ready to stay laser-focused on high-quality deliverables will set you up for fulfillment. Familiarity with IT service administration and machine studying options, notably generative AI, is crucial. This function is 100% distant.
What is going to you do?
Necessities elicitation and drawback definition in a consultative capability with quite a lot of enterprise and technical stakeholders
Resolution growth, exploring the total suite of automation applied sciences together with robotic course of automation (RPA), generative AI alongside different non-machine studying primarily based functions. Performing the identical for IT service administration on the ServiceNow platform.
Work with engineering and enterprise groups to accurately prioritise asks and carry out roadmap planning
Prerequisites
5 – 10 years of constant current expertise as a enterprise analyst creating enterprise options for IT service administration and/or course of automation
Minimal 10 years of expertise working in IT with a robust understanding of IT system and infrastructure fundamentals
Latest data and expertise with Scrum particularly or agile growth processes normally
Capacity to work independently and develop stable working relationships in a distant context with a various, international workforce
Sturdy presentation expertise
In a position to distill complicated technical data into clear, easy language
Meticulous, robust consideration to element and talent to shut on objects
Alignment with the values of TELUS Worldwide
Latest expertise with IT service administration and an understanding of ITiL
Confirmed capability to function as a strategic thinker capable of determine the long run influence of resolution choices with a watch on avoiding technical debt
In a position to grasp system structure and architectural issues previous to resolution implementation
Be organized and thorough
Good to haves
Certifications on an ITSM platform like ServiceNow
ITiL certification (v4 or v3)
Prior working expertise in a BPO/Name Centre context
Challenge administration expertise/data
Further Job Description
.
EEO Assertion
At TELUS Worldwide, we allow buyer expertise innovation by means of spirited teamwork, agile pondering, and a caring tradition that places prospects first. TELUS Worldwide is the worldwide arm of TELUS Company, one of many largest telecommunications service suppliers in Canada. We ship contact middle and enterprise course of outsourcing (BPO) options to among the world’s largest firms within the client electronics, finance, telecommunications and utilities sectors. With international name middle supply capabilities, our multi-shore, multi-language applications supply secure, safe infrastructure, value-based pricing, skills-based assets and distinctive customer support – all backed by TELUS, our multi-billion greenback telecommunications dad or mum.
Equal Alternative Employer
At TELUS Worldwide, we’re proud to be an equal alternative employer and are dedicated to creating a various and inclusive office. All elements of employment, together with the choice to rent and promote, are primarily based on candidates’ {qualifications}, deserves, competence and efficiency with out regard to any attribute associated to range.
Anticipated wage
Location
Canada
Job date
Tue, 30 Jan 2024 23:24:00 GMT
To assist us observe our recruitment effort, please point out in your e-mail/cowl letter the place (globalvacancies.org) you noticed this job posting.