Sr. Customer Service Representative in Westborough, Massachusetts

Description

Robert Half is looking for an experienced Customer Service Representative for our client in Westborough, MA. In this role you will be responsible for managing inbox requests, answering calls, data entry, spreadsheet management, tracking requests, scheduling, and customer outreach. This role is Monday-Friday 8am-4:30pm

Requirements • Minimum of 2 years of experience in a customer service role, preferably within a detail-oriented industry

• Proficient in managing inbound customer inquiries, resolving issues effectively and efficiently

• Demonstrated skills in data entry, with an emphasis on accuracy and speed

• Experience in scheduling tasks, appointments, or meetings, with an ability to manage conflicting priorities

• Exceptional customer service skills, with a focus on delivering high-quality service to both internal and external customers

• High school diploma or equivalent; higher education or certifications in related fields would be a plus

• Strong communication skills, both written and verbal, with an ability to explain complex issues in an understandable manner

• Proficiency in using customer relationship management (CRM) software and other related tools

• Ability to work in a team environment, collaborating with various departments to meet customer needs

• Demonstrated problem-solving skills, with an ability to think critically and make decisions under pressure

• Flexibility to work in different shifts, including weekends and holidays, if required

• Commitment to continuous learning and improvement, keeping up-to-date with the latest customer service trends and best practices.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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