Sr. Customer Service Representative in Winchester, Virginia

Description We are offering a long term contract employment opportunity for a Sr. Customer Service Representative in WINCHESTER, Virginia. This role involves working in a fast-paced environment, primarily focusing on customer service and data processing tasks within the industry. The successful candidate will be in charge of customer interaction, data entry, and follow-ups with various inspectors.

Responsibilities:

• Answering inbound calls and handling customer inquiries

• Accurate and efficient data entry into online database system

• Utilize various computer programs and CRM tools for customer service tasks

• Monitor customer accounts and take appropriate action based on account status

• Work closely with inspectors, providing them with necessary follow-ups on assigned tasks

• Utilize Epic Software and ERP – Enterprise Resource Planning for data processing tasks

• Maintain accurate customer credit records

• Manage high-volume data entry tasks effectively

• Utilize MS Office and Oracle Enterprise Resource Planning Cloud for various administrative tasks

• Ensure all customer inquiries are resolved in a timely manner. Requirements • Proficiency in computer programs and CRM systems

• Experience in data processing and high-volume data entry

• Familiarity with Epic Software and Epic System

• Understanding of ERP – Enterprise Resource Planning and Oracle Enterprise Resource Planning Cloud

• Ability to answer inbound calls effectively and professionally

• Knowledge in executing benefit functions, billing functions, and claim administration

• Experience in MS Office suite applications

• Ability to handle customer service tasks in a high-volume environment

• Strong communication and interpersonal skills

• Demonstrated ability to solve problems and handle customer queries efficiently

• Ability to multitask, prioritize, and manage time effectively

• Strong attention to detail and organizational skills

• Experience in a senior customer service role is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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