Sr. Information and Communications Technology (ICT) Associate, GS7, Division of Financial & Administrative Management (DFAM), Istanbul, Turkey, #125811, FT

UNICEF works in a few of the world’s hardest locations, to succeed in the world’s most deprived kids. To save lots of their lives. To defend their rights. To assist them fulfill their potential.

Throughout 190 international locations and territories, we work for each baby, in all places, each day, to construct a greater world for everybody.

And we by no means quit.

For each baby, schooling

The basic mission of UNICEF is to advertise the rights of each baby, in all places, in every part the group does — in applications, in advocacy and in operations. The fairness technique, emphasizing essentially the most deprived and excluded kids and households, interprets this dedication to kids’s rights into motion. For UNICEF, fairness implies that all kids have a chance to outlive, develop and attain their full potential, with out discrimination, bias or favoritism. To the diploma that any baby has an unequal probability in life — in its social, political, financial, civic and cultural dimensions — her or his rights are violated. There may be rising proof that investing within the well being, schooling and safety of a society’s most deprived residents — addressing inequity — not solely will give all kids the chance to meet their potential but in addition will result in sustained progress and stability of nations. This is the reason the concentrate on fairness is so important. It accelerates progress in direction of realizing the human rights of all kids, which is the common mandate of UNICEF, as outlined by the Conference on the Rights of the Youngster, whereas additionally supporting the equitable improvement of countries.

How are you going to make a distinction?

Senior Data and Communications Know-how (ICT) Associates carry out specialised actions pertaining to UNICEF’s ICT programs together with desktop administration, server operations, {hardware}, and software program. Specialised actions might embody technical assist within the testing and implementation of latest utility system releases, modules and functionalities and programs administration duties. That is expert work, which can embody the supply of procedural management to extra junior workers or function a focus for a programs undertaking.

Abstract of key capabilities/accountabilities:

 ICT Workplace Buyer Service Assist:

• The Senior ICT Affiliate is basically concerned in enlisting the assist and cooperation of shopper workers from throughout the workplace within the set up and upkeep/troubleshooting of ICT functions.
• S/He liaises and interacts with colleagues, customers and consumer teams in establishing utility necessities, proposing them to involved improvement entity, and offering coaching in new programs and functions.
• The Senior ICT Affiliate might coordinate with exterior service suppliers, akin to telephony suppliers, and consultants, guaranteeing supply of agreed companies and immediate decision of service points.

ICT Administration

Senior ICT Associates carry out specialised IT utility administration actions to make sure performance and facilitate consumer interface. Accountabilities/key outcomes embody:

• Analyzing purposeful points, creating purposeful specs and figuring out the necessity for brand new programs or re-engineering/enhancements of the prevailing programs or functions.
• Supporting the event, programming, testing, debugging and implementation of latest functions and programs and customizing present functions.
• Figuring out system vulnerabilities and related safety patches; prioritizing, evaluating, testing and making use of third social gathering patches.
• Offering second-level assist to customers on programs functions together with help on technical points, organising consumer entry safety profiles, and different associated consumer points.
• Drafting technical documentation and manuals.
• Assessing coaching wants, creating and presenting structured and advert hoc coaching to customers as required.
• Aiding within the administration of specialised ICT initiatives, significantly within the space of improvement and implementation of latest programs and functions.
• Getting ready periodic and advert hoc stories

Abilities

• Superior information of the organizations ICT laws, guidelines and procedures in addition to programs and functions.
• In-depth information of pc info programs, together with micro-computer working programs software program (e.g. Home windows, Linux, different apps), {hardware} and functions software program and different workplace expertise tools.
• Potential to develop and supply coaching.
• Potential to accurately and promptly determine issues, develop options and resolve points.
• Takes duty to reply to service wants promptly and proactively.
• Demonstrates a excessive diploma of integrity, reliability and honors issues of confidentiality.
• Potential to deal with work rapidly and precisely beneath time constraints.
• Demonstrates courtesy, tact, endurance and skill to work successfully with individuals of various nationwide and cultural backgrounds.

Impression of Outcomes

Senior ICT Associates carry out extremely expert ICT actions. They display initiative within the identification and backbone of points/issues and supply substantive technical help to senior ICT workers in addressing systemic issues. The influence thus impacts not solely the design and performance of basic ICT programs, but in addition the operational effectiveness of workers all through UNICEF. Not directly, their work impacts on supply of office-wide programmes. The Senior Associates are accountable for resolving issues escalated by ICT Assistants.

To qualify as an advocate for each baby you’ll have…

• Completion of Secondary schooling is required, supplemented with formal coaching at college degree in Laptop Science, Data Methods, Telecommunications, Engineering. ITIL Basis Certificates or equal buyer assist certification is an asset.

• A minimal of seven years of sensible work expertise in info expertise, requiring systematic strategies of troubleshooting and downside fixing is required. For this place, a bachelor’s diploma from a acknowledged educational establishment in a related subject might substitute three years of associated work expertise. A grasp’s diploma might substitute further two years.

• Expertise in offering help to customers on IT services and products, and use of functions and diagnostic instruments is required.

• Sensible expertise in offering technical and enterprise Buyer Assist and Providers is required.

• Sensible expertise and dealing information of assorted pc platforms and functions is required.

• Fluency in English is required. Data of one other official UN language (Arabic, Chinese language, French, Russian or Spanish) or a neighborhood language is an asset.

For each Youngster, you display…

UNICEF’s Core Values of Care, Respect, Integrity, Belief and Accountability and Sustainability (CRITAS) underpin every part we do and the way we do it. Get acquainted with Our Values Constitution: UNICEF Values

UNICEF competencies required for this submit are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and moral consciousness (3) Drive to realize outcomes for influence (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

Throughout the recruitment course of, we check candidates following the competency framework. Familiarize your self with our competency framework and its totally different ranges: competency framework here.

UNICEF is right here to serve the world’s most deprived kids and our international workforce should replicate the range of these kids. The UNICEF family is committed to include everyone, regardless of their race/ethnicity, age, incapacity, gender identification, sexual orientation, faith, nationality, socio-economic background, or another private attribute.
We provide a wide range of benefits to our staff, together with paid parental depart, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages using versatile working preparations.
UNICEF has a zero-tolerance coverage on conduct that’s incompatible with the goals and aims of the United Nations and UNICEF, together with sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is dedicated to advertise the safety and safeguarding of all kids. 

Remarks:

UNICEF’s lively dedication in direction of range and inclusion is essential to ship the most effective outcomes for kids. 

Mobility is a situation of worldwide skilled employment with UNICEF and an underlying premise of the worldwide civil service.

UNICEF appointments are topic to medical clearance. Appointments are additionally topic to inoculation (vaccination) necessities, together with towards SARS-CoV-2 (Covid). Must you be chosen for a place with UNICEF, you both should be inoculated as required or obtain a medical exemption from the related division of the UN. In any other case, the choice might be cancelled.

All chosen candidates will endure rigorous reference and background checks and might be anticipated to stick to those requirements and rules. Background checks will embody the verification of educational credential(s) and employment historical past. Chosen candidates could also be required to offer further info to conduct a background examine.

Authorities workers which can be thought of for employment with UNICEF are usually required to resign from their authorities earlier than taking over an task with UNICEF. UNICEF reserves the suitable to withdraw a proposal of appointment, with out compensation, if a visa or medical clearance shouldn’t be obtained, or needed inoculation necessities are usually not met, inside an inexpensive interval for any purpose.

Solely shortlisted candidates might be contacted and advance to the following stage of the choice course of.