SR Level Call Center Support – Dallas, TX

Sr Level Call Center Support

We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete. Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients’ lives. We recognize that our employees are crucial to our mission’s success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to reach your full potential.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them. 

In partnership with our client, a leading global device manufacturing company, we are actively searching for Sr Level Call Center Support to deliver on our commitment to serve patients.

Responsibilities

• Place outbound calls to customers as instructed by the client
• Take inbound phone calls from customers
• Triage needs of customers
• Provide in depth customer support
• Handle customers escalated from other call center agents

Qualifications

• High school diploma or equivalent
• Prior customer service experience required
• Experience scheduling with customers required
• Working knowledge of the medical/hospital setting required
• Experienced handling escalated/unsatisfied customers required
• Use of SAP and Salesforce (preferred)
• Working knowledge of Microsoft office: Outlook, Excel, Microsoft Word

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. 

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role is 28 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

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