Sr Network Analyst

Job title:

Sr Network Analyst

Company

Michael Page

Job description

The Operational Technology Support Centre (OTSC) is a world class remote support facility, delivering specialist network and application support to various mining operations around the world.

• Provision of frontline network and systems monitoring and critical response to clients
• Responsible for delivering Root Cause Analysis (RCA) for all incidents impacting asset availability or the site Fleet Management System (FMS) in alignment to the service scope and SLAs.
• Provision of technical and system administration support.
• Responsible for the rectification of level 1 IMS application related issues.
• Maintain the security and integrity of IT systems.
• Ability to apply organisational, analytical and problem-solving skills.
• Able to work effectively under pressure to meet critical deadlines.
• Self-starter who is team-orientated but capable of working alone.
• Provide input into the creation and maintenance of OTSC standard operating procedures and technical documentation.
• Advise on operations and maintenance of delivered works; support company Change Management processes.
• Liaise with cross-functional teams to improve entire customer experience.
• Contribute to the OTSC services and IMS roadmap through experience in understanding end-user needs. Customer Relations
• Facilitating all aspects of customer service in achieving quality outcomes.
• Foster an environment of continuous improvement by challenging existing ways of doing business, value of deliverables and investigating new opportunities for improvement.
• Create and maintain positive working relationships to develop a team-based culture of co-operation and communication.
• As required, foster positive relationships with other vendors to ensure shared client or business objectives are achieved seamlessly.
• Capability Development
• Contribute to the creation and documentation of processes for the OTSC.
• Provide consultancy to OTSC Team Leaders and the SSM in relation to OTSC services to assist with standardization of remote support capabilities globally.
• Remain flexible and available to deliver remote services (OTSC and level 1 IMS support) to engaged clients.

MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual’s status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicantsA fantastic opportunity to join a great company|Great work Life BalanceAdhere to Code of Conduct and Values,
Carry out your duties in an effective, prompt, professional and diligent manner,
Always act in the best interests of Client,
Comply with policies and procedures, as may be amended from time to time,
Manifest a respectful and productive workplace environment, internally and externally,
Pursue professional development opportunities and technical acumen,
Continuously seek to improve efficiencies within your team and business unit
Work in a manner that ensures the safety of self and others.
Applies safe workplace practices, in accordance with safety policies and procedures.
Identifies unsafe work practices and takes corrective action and contributes to improvements in safety.leaders in providing businesses with greater Operational Intelligence to manage their operations.driven by innovation and are dedicated specialists in the provision of market-leading IT/OT network services, technologies and solutions.Great Work life Balance, Compensation and Benefits

Expected salary

$90000 – 91000 per year

Location

Calgary, AB

Job date

Sat, 14 Sep 2024 06:49:13 GMT

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