Sr. Revenue Operations Analyst – Senior Care at PointClickCare

Title: (US) Sr. Revenue Operations Analyst – Senior Care

Location: Remote, USA

Type: Full-Time

Workplace: remote

Category: Sales

Job Description:

The Senior Revenue Operations Analyst will report to the Senior Manager of Revenue Operations for Senior Care. This role will have a sales focus within the Senior Care Business Unit, with key objectives to design and manage reporting on key sales performance metrics, optimize the utilization and adoption of sales technology, lead territory design and management, and perform data analysis for process improvement projects. The Senior Revenue Operations Analyst will work cross-functionally with all sales teams, with the primary objective of enabling sales leadership to make effective, data-driven strategic decisions.

Key Responsibilities:

Data Analysis-

Provide reporting and analysis of sales data to management to inform strategy and tactics, including territory design and optimization

Prepare regular, comprehensive KPI analysis for consumption by SLT/ELT, supporting the Senior Manager

Support month end close and deal closure process, as well as reconciliation

Support new fiscal year planning with required TAM and quota analysis

Lead the 90-day bookings forecast cycle, working in close collaboration with FP&A, and support building a 12 month rolling bookings forecast

Collaborate with Corporate Data Office (CDO) to maintain data quality and integrity of key sales systems

Create and manage reporting for key sales performance metrics, such as pipeline management, sales attainment, win/loss ratio, average length of sale, etc.

Conduct data analysis to support continuous business process improvement

Support sales employees on effective use of sales systems (Salesforce, Clari, Insights, etc.)

Partner with the Business System Analyst to drive continuous improvements in sales systems and tools

Support sales commission calculation and communication process in partnership with Total Rewards

CRM Utilization and Adoption

Collaborate with sales enablement in the development of a comprehensive Sales Operations Playbook detailing all key CRM workflows (lead management, opportunity management, quoting, etc.)

Provide one-on-one assistance for sales employees experiencing technical issues with the CRM

Collaborate with the Corporate Data Office (CDO) on continuous improvement of CRM processes and data accuracy

Sales Automation, Demand Generation and Deal Acceleration

Collaborate with the SDR Manager and Marketing to optimize implementation of existing sales automation tools and follow-up of marketing qualified leads

Lead the evaluation and implementation of new sales automation tools

Lead the transformation of sales automation activity data into actionable insights that improve sales outcomes

Work together with sales reps on whitespace and territory analysis to identify high-value prospects (leveraging our internal RADO model) capable of converting to revenue with maximum efficiency

Provide ad hoc analysis of CRM and market data required to accelerate deal progression and improve win rates

Cross Functional Business Unit Support

Partner with other Senior Care Revenue Operations Analysts to provide ad hoc support for other functional areas, as required

Qualifications & Skills

• 3+ years of sales analytics or sales/business operations experience
• Bachelor’s degree
• Proficient with Salesforce CRM, Clari experience is considered an asset
• Experienced in process analysis, design, optimization, and documentation. Demonstrated success in automating existing manual processes.
• Service-oriented mindset: always dedicated to delivering the best results to the internal customer
• Meticulous attention to detail and excellent organizational skills
• Can work independently to meet deadlines and produce quality results
• Can prioritize and manage multiple projects simultaneously
• Strong written and oral communication skills
• Strong interpersonal and relationship-building skills
• Proficiency in Microsoft Office applications (Outlook, Excel, Word, PowerPoint), and Advanced MS Excel skills (complex pivot tables, advanced formulae, PowerPivot)
• SQL (Structured Query Language), Visual Basic, Python, PowerBI strong assets

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $100,200 – $110,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.?

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