Sr Services Enablement Manager in Baton Rouge, Louisiana

Sr Services Enablement Manager

General Information

Ref #:

20240040017

Travel Amount Required:

Up to 25%

Job Type:

Regular-Full Time

Location:

USA – USA – Remote

Company Overview

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

Description & Qualifications

Description

We are looking for a dedicated and experienced individual to join the Release Readiness Team within the Customer Experience Operations Group. You will serve as a key enablement resource with primary responsibilities that cover the Release Readiness program with additional responsibilities supporting Onboarding/Everboarding, Field Readiness, Service Tools, and various Improvement Initiatives.

This role actively partners with EPIC and other areas of the organization to positively impact the overall support and implementation of new Products, Tools and Features. The Services Enablement Manager works to empower various teams across the organization by providing the right level of knowledge and visibility as it relates to new product features, tools and updates. You will be relied upon for documenting and presenting content to various stakeholders including Leadership and Individual Contributors across Customer Experience, providing subject matter expertise in helping to ensure success across customer implementations and product support. You are a point person for providing leadership guidance and helping to drive the overall release readiness process in collaboration with the wider Organization. Having a people first mentality and big picture strategy is critical to our overall success.

Primary Responsibilities

• Responsible for providing the Customer Experience Organization with timely release readiness information, content, expertise, and tools to help both UKrewers and Leaders deliver and support UKG products and methodology more effectively

• Ability to support the delivery of Service Plans for New Product Introductions that summarize key considerations and impacts relevant for Teams across Customer Experience

• Facilitates various forums to provide release readiness content, best practice, support, and role-based knowledge sharing to service and support teams, including but not limited to Pro, Pro WFM, Ready and related tools and processes/methodology.

• Collaborate with multiple teams to provide functional SME level knowledge and guidance on creation, improvement, and field readiness of organizational initiatives

• Influence, collaborate, enable, and communicate new products, product features, and updates or compliance to UKrewers and Leaders

• Recommend improvements with insight on enhancements and process changes

• Create and maintain solid and partnering relationships with various teams across the organization to promote collaboration and drive change

Additional Responsibilities May Include:

• Evaluate, test, and deploy new and improved delivery methods and product / tool features collaborating with Engineering, Product, Development, Support and the Services teams to create content and track and measure operations and performance

• Attend and act as SME for various product areas to demonstrate functionality, methodology, impacts and risk in those product areas

• Facilitate role based enablement courses to provide best practice, support, and role-based knowledge sharing to services teams, including but not limited to Pro, Pro WFM, Ready and related tools and processes/methodology

• Create and deliver content, documentation, and tools to enhance various roles within Customer Experience to provide insight and the ability to deliver on company business goals including building client relationships, identifying client needs, how company products and services can meet client needs and delivering on opportunities within their accounts

Qualifications

Basic Qualifications:

• 3+ years of professional experience in a functional or technical role implementing or supporting a UKG product is required

• Project Management skills

• Strong presentation skills to engage effectively with diverse participants, including leadership, project managers, consultants, product owners, support experts, software developers, and various team members

• Flexibility to travel up to 25% as required

Preferred Qualifications:

• Bachelor’s degree in Business, Management, Information Technology, or related field

• Attention to detail

• Excellent communication skills, with an ability to convey complex concepts clearly and concisely

• Professional certification in project management (PMP)

• Self-starter with the ability to work independently with minimal supervision, balancing multiple priorities to drive results

• Ability to understand current business state, immediate issues and ability to solution

Pay Transparency for Colorado, New York, Washington and California

The pay range for this position in Colorado, New York, Washington and California is $76,500 to $93,250, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation.

Information about UKG’s comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers.

San Francisco Bay Area Pay Law

There is a different range applicable to specific work locations, within the San Francisco Bay area, the base pay range for this role in those locations is USD $87,975 to $107,237 per year.

EEO Statement

Equal Opportunity Employer

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

View The EEO Know Your Rights poster (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) and its supplement .

View the Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

UKG participates in E-Verify. View the E-Verify posters here (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) .

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].