SRS Development and Support Analyst

University of Northampton

Job Type

Full Time Fixed Term


£37,386 – £41,931 per annum (plus market supplement of £8386 per annum)


Waterside Campus

About The Job

Fixed Term for 12 Months

Interview Date: 12 June 2023 

The successful candidate will lead on providing 2nd and 3rd line support for the QL student record system and other related business applications.  This includes applications such as Attendance Management, Business Objects, Module Evaluation, Validate, and PhD Manager to name a few.   The work includes managing upgrades, patches and improvements to these applications working closely with Service Owner (Student Systems). 

This position is entitled to a market supplement of £8386, to be reviewed every two years.

We want you to be able to carry out your work in a way that best supports UON and our students, but also you as an individual. We understand this may vary between different areas of the university as well as from one person to another.  There will be a requirement to attend Campus two days per week.  However, subject to this with Smarter Working you can work with increased flexibility, if you would like to, which can facilitate greater freedom and autonomy.

About You

To be successful you will need experience of providing technical support for enterprise class business systems such as the Unit4 QLS Student Records System.  In addition, knowledge, and experience of relational databases such as Oracle or Microsoft SQL Server, and experience of Structured Query Language (SQL) are essential together with PowerShell.  Knowledge of business processes related to a Higher Education Institution is desirable but not essential.



  • Educated to Degree level or relevant experience demonstrating competence and progression in similar IT related roles


  • Microsoft Certified Solutions Associate (MCSA) SQL or Server or working towards certification
  • Microsoft Technical Associate (MTA Databases and/or Networking) certification or equivalent
  • ITIL Foundation Certified
  • PRINCE2 Foundation Certified

About Us

Come to the University of Northampton and you will see that we do things a bit differently.

We are one of the youngest universities in the UK but we are already leading the way in adding value to society, which we call social impact. We have won multiple awards for our work in this area, among others, but what matters the most to us is ensuring that our students and graduates have the opportunity to make their mark on the world too. That’s why we were the first university in the UK to be named as a Changemaker Campus in 2012.

We want to break the mould of what Higher Education can be. This has led us to build a whole new University from the ground up that is designed to reflect the way that students actually learn rather than the way they are expected to learn. Waterside Campus opened in September 2018.

Our commitment to transforming lives and inspiring change is at the heart of all that we do.

Right To Work

All candidates will be asked to provide proof of eligibility to work in the UK at interview.


The University of Northampton is committed to providing a vibrant, ethical and sustainable work, study and living environment that values equality, diversity and inclusion.

This commitment, along with our legal and moral obligations, provides an inclusive environment for staff, students and the public who may be affected by our activities.

Together @ UON confirms our commitment to equality and inclusion, underpinned by our belief in taking action. We are dedicated to creating an environment that celebrates equality and harnesses the power of diversity.

Together @ UON demonstrates our pledge to our staff, students and partners to nurture and develop an environment where equality and inclusion can thrive whilst we Transform Lives and Inspire Change.

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