Stakeholder Engagement Officer – Retrofit for Lets

About Pure Leapfrog

Pure Leapfrog is an established sustainability and decarbonisation charity that works
nationally across Energy, Sustainable Finance, Carbon, and Natural Capital. We are committed to
helping support a Just Transition to a net-zero society and use our combined skills in energy
systems, project development, policy & regulation, financial & energy modelling,
technology, social impact, carbon and finance to effect positive change.

Job Description

You will be part of Pure Leapfrog’s Buildings and Retrofit team, contributing to our grant
funded innovation projects to develop and new services to support the decarbonisation of homes.

Our Retrofit for Lets project is funded by the North West Net Zero Hub is comprises of three
workstreams: 1. stakeholder engagement; 2. retrofit assessment; 3. green finance panel.

You will build relationships with relevant stakeholders and seek out and attend events to
spread the word about our project in order to recruit landlords and tenants to our offer. Your
on-the- ground insights will inform our marketing and communications to landlords and other
relevant stakeholders.

You will provide simple in-person advice to landlords in Warrington, as part of our process to
empower them to commission high-quality works to decarbonise private rented homes in
Warrington. You will advise landlords how Retrofit for Lets can help them and host initial
consultations according to our structured framework. Formal training and mentoring will be
provided.

You will coordinate and work with qualified retrofit assessors who will survey homes and
provide a report of suitable options. You will then help landlords to consider their renovation
options and signpost them onward to continue their journey.

The Retrofit for Lets project runs until April 2025. We are actively expanding our portfolio of
projects and services, so beyond this project, we may offer a contract extension to work on
project delivery across themes of Energy, Sustainable Finance, Carbon, and Natural Capital.

Duties

• Deliver our stakeholder engagement work within the project, whilst co-ordinating with the
  team.
• Organise and take part in engagement events and activities to spread the word about our
  project and recruit landlords and tenants to our offer.
• Support the team to maintain local strategic partnerships such as with estate agents.
• Work with our Digital Marketing Manager and the project team to maintain, further develop
  and implement project’s marketing engagement plan.
• Be the first point of contact for enquiries about the Retrofit for Lets project and
  services.

Person Specification 

This is an innovation project, and we are trialling new technical and
commercial solutions that will contribute towards the transition to net zero. You will need be
ready to meet unknowns and work with the team to overcome them. 

As your role will be
customer-facing, you must be comfortable meeting and interacting with a range of people
(landlords, tenants, letting agencies etc) and working outside of an office environment. 

If you
like sharing the knowledge you have and learning new things, then this role is for you. 

We
welcome applications from anyone who feels qualified to apply and is interested in doing so. We
particularly encourage anyone who might be returning to work, is switching career, requires
flexible working or job share, has additional needs, or in some other way may feel excluded
from this kind of opportunity, to make an application. 

It is essential that:

• You have excellent customer service skills and are able to deliver positive
  interactions with all stakeholders.
• You can build up and maintain solid business relationships.
• You thrive on working with other people and communities, wanting to have a direct
  and immediate impact ‘inside the room’.
• You are comfortable having in-person interactions with the public and working from
  public locations for some of the time.
• You are skilled at taking in complex concepts and explaining them in an easily
  understandable manner for non-experts.
• You are passionate about environmental sustainability and addressing climate change.
• You can demonstrate an awareness of the importance of decarbonising buildings in action
  against climate change.
• You enjoy contributing to developing new solutions and approaches challenges.
• You are self-starting, can work remotely as part of a distributed team, and that you have
  effective communication skills: verbal and written.
• You have strong IT skills, including Excel, Word and PowerPoint and you are comfortable
  learning to use new IT solutions.
• You are organised, methodical, have an attention to detail, and take pride in your work. 

It
is desirable that:

• You have expertise in improving the energy efficiency of homes or have experience in a
  field closely related to enhancing the quality of homes, such as the housing sector or
  construction industry.
• You have previous experience within a customer facing role.
• You have insight into the wider energy system, and the challenges to decarbonise the grid,
  transport and heating.
• You have an interest in innovation and behaviour change.
• You understand what social impact is and have an understanding of issues such as fuel
  poverty, economic deprivation and exclusion.
• If you have marketing experience, that is a bonus.

Our culture 

The Pure Leapfrog group is committed to being a socially and environmentally
impactful organisation. We value our team, our communities and the organisations we work with
and seek to treat them with respect. We try to live by the principles we expect of the
communities and organisations we work with including equal opportunities, inclusivity,
diversity, health and safety, and environmental sustainability.

Location

• You need to live in or close to Warrington, as you will be regularly ‘on-the-ground’
  talking to relevant stakeholders.
• You will work from central Warrington with our Senior Project Manager – buildings and
  retrofit at least once per week.
• You will work from a public location within Warrington at least once per week on landlord
  engagement.
• Otherwise, this role is home based.
• UK based travel may be required from time to time for other work and to meet with the
  wider team.

Applications 

Please apply in writing, enclosing a copy of your CV and a letter telling us what interests you about this job and what you would bring to it. The closing date is midnight on Sunday 11 August 2024.

Applications should be clearly marked “Retrofit for Lets Stakeholder Engagement Officer” and sent to Lewis, our Senior
Buildings and Retrofit Project Manager.