Stock Assistant

University of Oxford

Overview of the department and role:

The Commercial team at the Ashmolean operate thriving retail, catering, publishing and venue hire businesses alongside a growing licensing portfolio and picture library. The profit we generate is invested back into the museum to enhance our visitor experience, look after our collections and further the Museum’s research.

The Retail Stock Assistant is a critical member of the retail team, supporting the Merchandising team to make sure we have the right product, in the right place at the right time. You’ll assist with receiving deliveries, applying quality control to inbound deliveries and you’ll be responsible for moving stock between locations.

Key duties:

You will:

•       Be responsible for receiving inbound deliveries, processing, pricing and replenishing shop stock, accurately entering information into the relevant software. You’ll highlight stock issues, inaccuracies and errors immediately, communicating with management and suppliers. Training will be provided on all processes and systems.

•       Ensure stock is safely stored in the correct location and monitor regularly to maintain accurate digital records, carrying out physical counting of stock across multiple locations.

•       Move stock between locations both physically and on the Retail EPOS System.

•       Support the processing and fulfilment of orders in a timely manner utilizing the necessary software for each type of process/order.

•       Help to maintain and update online shop listings, ensuring all information is accurate, regularly communicating with customers by telephone and email quickly and professionally.

•       Attend training on and comply with health & safety, manual handling, security, GDPR & PCI compliance and general Museum procedures and policies, escalating any non-compliance or concerns to management.

Key selection criteria

You will:

•       Have excellent time management, attention to detail and organisational skills.

•       Be able to work autonomously and manage workload effectively.

•       Have an ability to work under pressure with a focus on service.

•       Have excellent communication skills and be experienced in Microsoft Word, Excel and Outlook.

•       Be comfortable with regular manual handling. This will include lifting and relocating deliveries to the respective shop or stock room locations. Trolleys and lifts are available for heavy items and manual handling training will be provided.

•       Be passionate about retail, achieving targets and support a small team to achieve theirs.

Contract type, hours and working pattern

This is a permanent, variable hours position. You may be required to work some evenings and weekends.


This role requires lifting and carrying boxes and pushing trolleys to move deliveries and put them away. You may be required to work on your own from time to time.

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example shared parental leave.

You will be required to upload your CV and a supporting statement/supporting evidence form as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one.

Only applications received online by 12.00 midday (BST/GMT) on Friday 30 June 2023 can be considered. Interviews are expected to take place during week the commencing Monday 17 July 2023.

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