Strategic Account Director in Little Rock, Arkansas

Strategic Account Director

United StatesReq #1987

Friday, August 30, 2024

Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

• Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better™.

• Windstream Enterprise is a leading managed services provider providing strategic communications and security products to mid-size businesses and enterprise clients.

• Windstream Wholesale provides high-capacity, high-performance networking solutions and services to other telecom carriers, data centers, content providers and enterprises.

The Windstream team provides innovative software and network solutions to connect people and empower business in a world of infinite possibilities!

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About Us:

Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.

Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.

About this Role:

The Strategic Account Director will focus on business development by positioning and selling Kinetic’s full suite of strategic products and services to an assigned geographic base of customers. Our goal is to increase wallet share, increase customer satisfaction with Kinetic, reduce churn, and increase our customer base utilization of strategic next-gen services.  The Strategic Account Director will leverage a full support team consisting of the Customer Success Manager and Sales Engineering team.

Selling new logo enterprise prospects and developing customer targets within an assigned territory. This position serves as the point of contact to educate prospective and existing customers about the full suite of Windstream Enterprise solutions (network services, the UCAAS portfolio, managed services for LAN/WAN/Security, professional services defined as advisory services, migration and governance, and PMO offerings for network, cloud, and security.) As the Account Director, you will provide valuable insights into the industry, gain an understanding of clients’ business-impacting challenges, and make recommendations to support clients’ strategic initiatives.

What You’ll Do:

• Develop client relationship management strategies, establish strong relationships, and suggest innovative solutions to meet client needs.

• Develop a deep understanding of a customer’s business, corporate priorities, and industry to effectively identify solutions that align with the customer’s strategy and needs. 

• Develop, own, and document each customer’s multi-faceted account plan and growth strategy; manage priorities and eco-system partners to meet established milestones and achieve sales growth objectives. 

• Act with a sense of urgency and work in close partnership with the Kinetic Sales & Operations organization to ensure that customer issues are resolved quickly.  

• Develop and implement plans to create additional opportunities to cross-sell and up-sell accounts and increase overall total customer spend. 

• Manage a pipeline of opportunities in saleforce.com, including generating accurate forecasts and attaining assigned quotas. 

• Participate in and successfully complete all required training; participate in team meetings and activities as required. 

Do You Have:

• Verifiable record of success in enterprise-level sales, whose customer-oriented approach and sales expertise result in increased profitability.

• Prior strategic account management and consultative sales experience selling multiple products and solutions to large businesses. 

• Strong interpersonal, organization, time management, listening, presentation, and verbal and written communication skills. 

• Ability to confidently network, build rapport, and develop trusted relationships over time to execute mid to long-term account plans. 

• Excellent presentation skills and ability to speak with business professionals at all levels in an organization and across multiple lines of business.   

• Strong PC skills, including expertise in MS Office.  

• Experience building account plans and leading customer business reviews (MBRs and QBRs). 

• Experience driving strategic consulting services into new accounts while consistently achieving or exceeding sales goals by generating and maintaining a qualified pipeline.  

• A college degree or equivalent and 6+ years of field sales experience directly related to the job (outside, direct sales experience) or 10+ years of job-related field sales experience, or an equivalent combination of education and job-related field sales experience, are required.

Even Better:

• Strong business, financial, and technical acumen with negotiation and closing proficiency. Strong problem-solving and analytical skills. 

• Working knowledge of selling cloud-based communications and data solutions. 

• Independent, stress-tolerant, self-motivated, competitive, assertive, pro-active, and results-oriented; able to work with minimum direction. 

• Adept at prospecting and using effective consultative selling practices.  

• Understands market dynamics, including demographics. 

Our Benefits:

• Home

• Medical, Dental, Vision Insurance Plans

• Identify Theft, Legal, Auto & Home and Pet Insurance

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group

• WOW – Women Employee Resource Group

• WINPRIDE – LGBTQ+ Employee Resource Group

• WBPN – Black Professional Resource Group

• WARG – Ability Resource Group

• LaFamilia –Hispanic Resource Group

• AAPI-Asian American Pacific Islander Group

Physical Tasks – Standing Occasionally: 0-33% Walking Occasionally: 0-33% Sitting and Stationary: Continuously: 67-100% Bending: Occasionally: 0-33% Crouching: Occasionally: 0-33% Carrying: Occasionally: 0-33% Reaching: Occasionally: 0-33% Lifting -Lowering >1-15 lbs: Occasionally: 0-33% Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% Fine Manipulating: Frequently: 34-66%

Audio Visual Needs – Hearing: Continuously: 67-100% Near Vision: Continuously: 67-100% Far Vision: Occasionally: 0-33% Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

The starting compensation range for this job is $68,800 to $82,500.

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

• Identity Theft, Legal, Auto & Home and Pet Insurance

• Home

Windstream CIB Statement:

Connecting people in a world of infinite possibilities. Windstream cultivates a workplace culture where innovation and belonging are the cornerstones of our success. We are dedicated to empowering every member of our team to contribute their unique talents and perspectives, fostering an environment where creativity and innovation flourish. Together, we strive to build a more welcoming and connected future, both within our organization and in the broader community we serve.

Our Employee Resource Groups:

• WinVets – Veteran Employee Resource Group

• WOW – Women Employee Resource Group

• WINPRIDE – LGBTQ+ Employee Resource Group

• WBPN – Black Professional Resource Group

• WARG – Ability Resource Group

• LaFamilia –Hispanic Resource Group

• AAPI – Asian American Pacific Islander Resource Group

Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstream’s network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstream’s foreign personnel disclosure and approval requirements.

Other details

• Job FamilySales

• Job FunctionKinetic Strategic Sls Channel

• Pay TypeSalary

• Travel RequiredYes

• Travel %50

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• United States

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