Student Connect Adviser

Advert

Scholar Join Adviser

We’re in search of an Adviser to affix our Scholar Join group.

Scholar Join is the College’s front-line pupil enquiry service. Primarily based within the Centre for Scholar Life the group present a pleasant and welcoming service to college students and guests to the Centre. As an Adviser you’ll cope with a variety of pupil enquiries. This might be in individual, by phone and through the Scholar Join Portal.

Scholar Join is the gateway to our Scholar Life providers.  The function of an adviser is to supply first help. To signpost and triage. The submit requires the flexibility to work calmly and sensitively and throughout the boundaries of the function.

The function requires wonderful customer support expertise and a dedication to making sure our college students obtain service of the very best high quality.

Scholar Join is a part of Scholar Life. Scholar Life contains:

• Scholar Well being and Wellbeing
• Scholar Recommendation and Cash
• Scholar Worldwide Recommendation
• Scholar Incapacity Service
• Scholar Futures

The posts is full time (35 hours per week) and open ended.

Wage: £23,700 – £24,533 each year (Grade 3)

If you need to debate the submit and hours of labor, please e mail [email protected]   – Kelsey Coward, Head ofOperations.

Cardiff College gives many wonderful advantages, together with 32 days annual go away (plus financial institution holidays), professional rata for half time workers, native pension scheme, a cycle to work scheme and different journey initiatives, annual increments up the pay scale, and extra. It’s an thrilling and vibrant place to work, with many alternative challenges and is a proud Dwelling Wage supporter.

Date Marketed: 26 January 2024
Deadline: 11 February 2024

Please remember that Cardiff College reserves the appropriate to shut this emptiness early ought to adequate functions be obtained.

Cardiff College is dedicated to supporting and selling equality and variety and to creating an inclusive working setting. We imagine this may be achieved by attracting, creating, and retaining a various vary of workers from many alternative backgrounds who’ve the ambition to create a College which seeks to fulfil our social, cultural and financial obligation to Cardiff, Wales, and the world. In supporting our workers to realize a stability between their work and their private lives, we may even think about proposals for versatile working or job share preparations.

Job Description

Key Duties

• Guarantee college students and different guests obtain a courteous welcome to the Centre for Scholar Life.
• To reply professionally to enquiries obtained in individual, by telephone and electronically resolving the place potential or referring to specialist providers following agreed protocols and Service Stage Agreements.  
• To reply to college students who could also be in misery or want extra assist offering psychological first support assist if wanted, and the place applicable escalating to inner or exterior providers.
• To be some extent of referral for Scholar Join Assistants and volunteers making certain excessive ranges of enquiry decision at first contact.
• To evaluate and triage college students presenting with advanced or difficult points making certain a well timed response to these college students who’re weak or in danger.
• To work as a part of a group sharing and allocating work duties, supporting colleagues, and asking for help when wanted.
• To contribute to group conferences, coaching and planning days for the service and Educational and Skilled Companies, sharing concepts and expertise and demonstrating respect for distinction of opinion.
• To make use of digital programs to go looking, reply, report, and monitor pupil and workers interactions.
• To contribute to the upkeep of the Enquiry and Case Administration System advising line supervisor and/or Communications Officer when data wants updating or eradicating.
• To challenge ID playing cards and test authorized and monetary paperwork following College procedures and adhering to authorities monetary providers laws.
• Bear private {and professional} growth that’s applicable to the function and that may improve private and group efficiency.
• To ascertain and preserve skilled working relationships with college students, workers, and guests to make sure a superb degree of service.
• To persistently present wonderful customer support to college students, workers, and guests.

Common Duties

• Be certain that an understanding of the significance of confidentiality is utilized when enterprise all duties.
• Abide by college insurance policies on Well being and Security, Knowledge Safety and Equality and Variety.
• To take steps to make sure and improve private well being, security, and wellbeing and that of different workers and college students.
• Reveal angle and behavior that’s congruent with Cardiff College Skilled Companies values.
• Carry out different duties sometimes that aren’t included above, however which might be according to the function.

Particular person Specification

Vital discover:

• It’s the College’s coverage to make use of the individual specification as a key device for short-listing. Candidates ought to proof that they meet ALL of the important standards in addition to, the place related, the fascinating.
• As a part of the appliance course of you may be requested to offer this proof through a supporting assertion.
• Please make sure that the proof you’re offering corresponds with the numbered standards outlined under.
• Your software might be thought-about primarily based on the knowledge you present underneath every ingredient.

When attaching the supporting assertion to your software profile, please make sure that you title it with the emptiness reference quantity, e.g. Supporting Assertion for 18073BR

Important Standards

{Qualifications} and Training

NVQ 2/GCSE degree A-C or equal and to have the ability to write clearly.

Data, Abilities and Expertise

Expertise of working in a busy, quick paced customer support setting.

Confirmed expertise of excellent timekeeping and the flexibility to hold out duties and duties effectively and successfully.

Glorious IT expertise, together with using Microsoft Workplace suite and a capability to make use of in-house programs and embrace alternatives for utilizing different applied sciences to boost working follow to enhance the service to college students and workers.

Buyer Service, Communication and Group Working

The power to reply to buyer wants in a well mannered and courteous method, coping with confidential and delicate points with integrity, discretion, and impartiality in accordance with college tips and at all times sustaining the very best ranges of professionalism.

The power to discover the wants of consumers: figuring out options and clearly speaking a transparent plan of motion.

In a position to work as half of a big division group: collaborating with colleagues, supporting one another, sharing concepts, and dealing collectively to make sure a optimistic pupil and workers expertise.

In a position to show a optimistic angle to range and inclusion, valuing the contribution of others and respecting distinction of opinion.

Planning, Evaluation and Downside fixing

Proof of skill to resolve issues, figuring out and proposing sensible options utilizing initiative and reference to service and College procedures.

In a position to work unsupervised with a confirmed skill to evaluate and handle difficult conditions calmly and successfully, sustaining security of self and others.

Fascinating Standards

Potential to speak fluently in Welsh.

Expertise of working in a Greater Training setting.

Further Info

Scholar Join relies within the Centre for Scholar Life. The Centre opened in October 2021 and is the house of Scholar Life providers. The Centre has a 500-seat lecture theatre, intensive examine and social area and two meals retailers. The Centre is used for Open Days, enrolment, commencement, and conferences.

The postholder might be required to work 5 days out of seven, working seven hours per day (excluding one hour for lunch).
Present time period time working hours are 08.00-18.00 Monday and Friday. 08.00-20.00 Tuesday, Wednesday, and Thursday. There could also be occasional weekend working to assist Open Days and related occasions.
Throughout trip working hours are 08.00-18.00 Monday to Friday.
Advisers work shifts and these are at present 08.00-16.00, 10.00-18.00 and 12.00-20.00.
Working hours are underneath evaluate.
Scholar Join Advisers put on a uniform (supplied).

Job Class

Admin / Clerical