Student Engagement Assistant

Job Purpose  

The University of Glasgow includes among its alumni, the father of economics, Adam Smith. The Adam Smith Business School is named in his honour. We aim to follow his legacy by developing enlightened, engaged and enterprising graduates, who are internationally recognised and make a positive impact on culture and society.

The post holder will join the student experience team, whose aim is to empower students to make the most of their time at the business school, preparing them for their future. The team contributes to areas that enhance the student journey including student engagement, internationalisation, wellbeing, and professional development.

The student engagement assistant will be part of a team responsible for coordinating and providing administrative support for a range of activities undertaken by the student experience team with a particular focus on supporting the school’s extracurricular events, skills award, and international administration.

Main Duties and Responsibilities 

Events and induction support 

•         Supporting the school’s induction program by co-ordinating venue bookings, scheduling timetables and organising student welcome packs

•         Providing wide-ranging administrative event support

Student Communications 

•         Acting as main point of contact in the provision of clear and consistent student communications

•         Scheduling, planning and prioritising communications for weeks ahead, with the ability to adjust priorities as needed

•         Collating and sending the school’s student experience newsletter, writing or sourcing content as required

•         Promoting student experience and international activities to students

•         Updating the Undergraduate and Postgraduate student information points on moodle

•         Keeping the Student Experience webpages up to date

International Administration 

•         Providing administrative support for the internationalisation coordinator including but not limited to administering mobility opportunities, clerking the internationalisation committee, and preparing documentation for school’s international partnerships

•         Providing enrolment support for incoming exchange students in collaboration with the Go Abroad Team, Subject Mobility Coordinators, and School Programmes Administrators

•         Monitoring the School’s international email account and responding to queries, escalating where appropriate

Coordinate extra-curricular skills award 

•         Organising and scheduling skills award activities

•         Supporting the delivery of relevant activities, working closely with the activity lead

•         Promoting and communicating the award to students and staff

•         Responding to student enquiries

•         Managing and continuously improving the application process

•         Developing and maintaining registration, attendance, and completion systems

•         Producing and analysing activity and student data for quality assurance and enhancement purposes

The above list of responsibilities is not exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post to support the student experience team. 

Knowledge, Qualifications, Skills and Experience 

Knowledge/Qualifications  

Essential

A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 7 (Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

A2 Comprehensive knowledge of Microsoft Office.

A3 Knowledge of developing, revising and implementing administrative processes.

Desirable

B1 Comprehensive knowledge of University policies, regulations and procedures, including those related to student support, internationalisation, student visas and GDPR.

Skills 

Essential

C1 Outstanding organisational skills and proven ability to prioritise work efficiently and multi-task.

C2 Able to work proactively and problem-solve, using initiative and with minimal supervision.

C3 Excellent verbal communication and interpersonal skills, to communicate effectively with students and colleagues at different levels and in a multicultural context on a 1:1 basis and in an event setting.

C4 Excellent written communication skills, able to produce effective communications, web content, presentations and reports to a high standard.

C5 Able to use tact, diplomacy and discretion and maintain confidentiality in relation to student issues.

C6 Highly effective use of a range of IT systems combined with capacity and willingness to learn and implement new systems.

C7 Able to work as part of a team to deliver excellent support to colleagues and students.

C8 Flexibility and resilience in order to cope effectively with change.

Experience 

Essential

E1 Significant relevant work experience with evidence of personal development in a similar role.

E2 Experience of planning and organising events.

E3 Experience of compiling, manipulating and reporting on information and data.

E4 Experience of working with large datasets and databases.

Desirable

F1 Experience of working in further or higher education and/or working with international students.

F2 Experience of using university IT systems –MyCampus, Moodle, PIP, CMIS or equivalent.

Terms and Conditions 

Salary will be Grade 5, £24,715 – £28,929 per annum.

This post is full time (35 hours p/w) and open ended.

As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.

As a valued member of our team, you can expect:

1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.

2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension – pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.

3 A flexible approach to working.

4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University  https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.

We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.

We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.

We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.