Student Experience Administrator

Job Function

We’re on the lookout for an distinctive Scholar Expertise Administrator to help the supply of an thrilling portfolio of occasions, initiatives and actions to reinforce the coed expertise. Achievement of this goal will help the coed studying journey, enhance pupil outcomes and have a constructive affect on pupil success, retention, employability outcomes, and pupil satisfaction.

As a key member of the Faculty of Schooling Scholar Expertise workforce, the function holder will present administrative help and coordinate actions and initiatives taking part in a central function in supporting the enhancement of the coed expertise.

Reporting to the Faculty of Schooling Scholar Expertise Supervisor, you’ll be a part of a dynamic workforce and have loads of alternatives to collaborate and develop.

Principal Duties and Obligations

1.  Liable for the supply of an environment friendly and efficient administrative service to help the Faculty’s pupil expertise exercise together with liaison with key companions each inner and exterior to the Faculty within the organisation of key assets.

2.  Maximise buyer expertise, utilizing data and judgement to offer first-contact decision for common enquiries referring to pupil expertise actions throughout the college with minimal supervision.

3.  Contribute to a tradition of steady enchancment by way of figuring out and supporting the implementation of course of enhancements to reinforce the coed and employees expertise.

4.  Assist the coordination and supply of pupil occasions operating concurrently.

5.  Help with the supply of pupil communications (utilizing social media and different applicable channels) to assist develop a way of group and enrich the coed expertise.

6. Help the Scholar Expertise workforce in offering help for pupil retention and transition initiatives inside the Faculty. This can embody:

–        Ongoing administration of digital assets e.g. Moodle

–        Efficient report preserving in relation to occasions registration and collation of suggestions

–        Sustaining information, info and information referring to the tasks

7.  Clerk any related Brief Life Working Teams related to Scholar Expertise.

8.  Growth and upkeep of web site for Scholar Expertise.

9.  Guarantee full compliance with College-wide insurance policies and procedures in relation to the administration of confidential info and private information.

10. Undertake Persevering with Skilled Growth to progress the function and to help the achievement of the College’s and Faculty’s strategic goals.

11. To undertake some other related duties applicable to the publish/grade subsequently allotted by the Head of Skilled Companies and/or Scholar Expertise Supervisor.

Data, {Qualifications}, Expertise and Expertise

Data and {Qualifications}

Important:

A1 SCQF Stage 7 (HNC, VQ3, Highers, Metropolis & Guilds or equal) or

A2 Capability to show the competencies required to undertake the duties related to the extent of publish having acquired the required data and abilities in the same function.

Expertise

Important:

C1 Robust organisational abilities.

C2 Capability to work beneath stress, prioritise personal workload and meet tight deadlines.

C3 Capability to work collaboratively to realize workforce targets.

C4 Capability to arrange/present written reviews, collate info/information and summarise.

C5 Glorious communication abilities, each verbal and written, and extremely developed and confirmed interpersonal abilities.

C6 Confirmed initiative and judgement to multi-task, downside remedy and take note of element.

C7 Discretion and the flexibility to take care of confidentiality.

C8 Capability to reply and adapt to altering priorities.

C9 Capability to grasp and apply insurance policies, rules, pointers and customary working procedures related to the function.

C10 Capability to evaluation and enhance administrative procedures.

C11 Expertise of analysing and/or evaluating specialised, however comparatively simple, info or workflow processes, highlighting and prioritising points for additional investigation and making ready reviews to help resolution making.

C12 Glorious demonstrable data of MS Phrase, Excel and the usage of IT usually.

C13 Glorious IT data – Microsoft Workplace.

Fascinating:

D1 Expertise of utilizing social media, running a blog and digital design software program (e.g. Canva).

D2 Data of the College programs, eg, MyCampus, T4 software program and Digital Studying Environments [VLE], together with Moodle, and different related on-line studying platforms.

D3 Data and understanding of the College constructions, coverage, practices and procedures.

D4 Data and understanding associated to pupil expertise and participation, together with boundaries to participation.

Expertise

Important:

E1 In depth demonstrable related administrative expertise or, with out related {qualifications}, proof of development and improvement gained by way of related work expertise in a busy workplace surroundings.

E2 Vital expertise of delivering a customer-focused service.

E3 Demonstrable expertise of working with quite a lot of stakeholders and taking concepts ahead into sensible motion plans.

E4 Vital expertise of working in a extremely administrative and governance pushed surroundings.

E5 Expertise of organising occasions/conferences.

Fascinating:

F1 Expertise of efficient liaison and of constructing skilled relationships.

F2 Expertise inside a better schooling setting, together with complete data of administrative and organisational programs.

Phrases and Situations

Wage shall be Grade 5, £25,138 – £29,605 each year.

This publish is full time (35 hours per week) and open ended.

As a part of Group UofG you’ll be a member of a world altering, inclusive group, which values ambition, excellence, integrity and curiosity.

As a valued member of our workforce, you possibly can count on:

1 A heat welcoming and interesting organisational tradition, the place your skills are developed and nurtured, and success is well known and shared.

3 A versatile strategy to working.

We imagine that we are able to solely attain our full potential by way of the skills of all. Equality, variety and inclusion are on the coronary heart of our values. Functions are significantly welcome from throughout our communities and particularly folks from the Black, Asian and Minority Ethnic (BAME) group, and different protected traits who’re under-represented inside the College. Learn extra on how the College promotes and embeds all facets of equality and variety inside our group

https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/

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