Student Experience & Quality Manager

Teesside University

Job title
Student Experience & Quality Manager
Job reference
Application closing date
TU London
£37,504 – £44,724 per annum plus up to 10% bonus
Permanent, Full time (35 hours per week)
Contractual hours
Full time
Job advert


Opening in September 2023 this role offers a unique opportunity to be part of the ground-breaking development of Teesside University London from the very start.  Engaging with students from a range of backgrounds TU London will provide our students with the support they need to be employable, future-focused and ready for now.

We are looking for a Student Experience & Quality Manager to join our collaborative and vibrant community. At TU London we offer a friendly and supportive environment, empowering our students to work with impact and innovation within a sustainable global digital economy. By choosing a future with TU London you will be joining a committed, caring and ambitious team. 

TU London is based at Here East in Stratford, a vibrant and contemporary space.  Here East, part of Queen Elizabeth Olympic Park, is an innovation and technology campus with locally owned food and coffee outlets. There’s even a spa, barbers, retro video-game bar and a gym in the area.


SALARY: £37,504 – £44,724 per annum + up to 10% bonus

CONTRACT: Permanent, Full Time (35 hours per week)

We are currently recruiting an enthusiastic Student Experience & Quality Manager to co-ordinate and manage support for student experience, quality, policy, and regulatory functions at Teesside University London.


A proactive individual who is passionate about delivering an outstanding student experience and ensuring exemplary quality standards at TU London.  You will manage a small team delivering services which are integral to the effective operation of TU London working collaboratively with academic and professional services colleagues across the campus.  In this role you will provide expertise in the implementation and monitoring of academic quality policies and regulations. In addition you will ensure that all student services provided on campus meet or exceed student expectations.

Your responsibilities will include the management of a customer service excellence approach across all quality and student support functions at TU London. You will provide advice and guidance in relation to regulatory and assessment and compliance issues. Key elements of the role include coordination of student communications, compliance and assessment activity, provision of advice and student support. The role involves being a key contact with the Student Union and liaison with a range of stakeholders in the wider University community.

You will have knowledge and experience of key developments in area of responsibility, including a good understanding of the internal and external HE regulatory environment and their impact on academic quality and delivery. You will have a good understanding of the interrogation, manipulation, analysis and application of data. You will have demonstrable experience in the delivery of services at a professional level and the co-ordination of internal/external audit activities.

Your skills and expertise will include a flexible, pragmatic and responsive approach to the development of systems and strategy, appropriate to the changing needs of TU London. You will be able to demonstrate a high level of interpersonal skills including the ability to confidently liaise and negotiate with both internal and external stakeholders, quickly building rapport. People management skills with experience of supervising and managing a team, including identifying skills gaps and needs is essential for this role.

Further details on the role and what we’re looking for are available here


  • A competitive salary which allows for increases based on exceptional performance
  • Company bonus scheme
  • 30 days of annual leave (plus bank holidays) +  paid leave over Christmas and New Year
  • 24/7 counselling support with our Employee Assistance Programme
  • An empowering working culture with hybrid working options available
  • Annual Eye Care and Glasses Voucher with Specsavers
  • Travel season ticket interest free loan scheme
  • Free shuttle bus from Stratford International or Stratford City Station
  • Enhanced family leave; up to 18 weeks full pay
  • Generous Pension Scheme
  • Learning and Development opportunities
  • Volunteering Leave (three paid days leave for community/charity activity annually)
  • Cycle to Work Scheme
  • Perks and Discounts at hundreds of retailers, restaurants and entertainment venues
  • Access to onsite facilities, exclusive discounts and social events at Here East

And much more!

At TU London, you will have the opportunity to make an impact in an innovative and supportive environment. If you are values driven and have a strong interest in a career in higher education, then we are keen to hear from you.

Job description and person spec



CLOSING DATE: 28 June 2023

Please submit your application as soon as possible, we reserve the right to close earlier than this if we receive a high volume of suitable applications before this date

INTERVIEW DATES: 10TH & 11TH JULY 2023 – Interviews to be held at TU London


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