Student Experience Team Leader

Job Objective

To supply senior administrative assist and professional recommendation to tutorial workers throughout the Faculty of Computing Science, in relation to studying and instructing actions. Help the Studying & Instructing Supervisor within the day-to-day operational administration of a group of Undergraduate and Postgraduate directors, to offer first-class customer support and most effectivity and effectiveness.  This put up will concentrate on Plan Constructing and Course Programme modifications in addition to supporting Good Trigger, Health to Examine and Scholar Conduct Instances.

Fundamental Duties and Tasks 

1.  Answerable for the supply of a customer-focused, environment friendly and efficient administrative service to assist the Faculty’s studying and instructing exercise, together with liaison with key companions each inside and exterior to the Faculty.

2.  Co-ordinate and contribute to programme and course administration for the total scholar journey, together with: managing the coordination of all related documentation; work to assist scholar recruitment; pre-arrival planning in collaboration with the tutorial instructing groups; welcoming college students via the induction programme; supporting registration and enrolment; assist for college students registered with the Incapacity Service; on-course administration of programmes and programs; assist for Good Trigger and scholar conduct instances; clerking of programme boards; assist for high quality and tutorial enhancement work; and guaranteeing scholar data are maintained on MyCampus.

3.  Ship a wonderful buyer expertise, utilizing information and judgement to offer first-contact decision for common enquiries referring to studying and instructing actions throughout the Faculty with minimal supervision.

4.  Contribute to a tradition of steady enchancment via figuring out and implementing course of enhancements to reinforce the coed and workers expertise.

5.  Plan and prioritise personal and group workload, anticipating stress factors within the tutorial 12 months, to make sure that deadlines are met, and an environment friendly service is offered to workers and college students.

6.  Monitor group actions to make sure full compliance with College-wide insurance policies and procedures, offering coaching and steering as required together with in relation to the administration of confidential info and private information.

7.  Help the Studying & Instructing Supervisor with coaching and mentoring colleagues, encouraging their skilled improvement.

8.  As a part of the skilled companies group, flexibly assist the vary of studying and instructing actions of the Faculty as requested by the Studying & Instructing Supervisor and different Senior colleagues throughout the Faculty.

9. Undertake every other related duties acceptable to the put up/grade.

Data, {Qualifications}, Expertise and Expertise

Data/{Qualifications}

Important:

A1  Scottish Credit score and Qualification Framework Degree 7 [Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate] or equal, and expertise of private improvement in the same function.

A2  Consciousness of College diploma programmes and construction.

Expertise

Important:

C1 Wonderful organisational and planning expertise with the flexibility to make use of personal initiative and train unbiased judgement below stress to fulfill tight deadlines.

C2 Wonderful communication expertise and influencing expertise, each verbal and written, to work together and collaborate successfully with a variety of stakeholders.

C3 Means to grasp, apply and advise on insurance policies, laws, tips and normal working procedures.

C4 Means to reply and adapt to altering priorities and new ideas, strategies and methodologies.

C5 Means to steer a collaborative strategy to realize group targets.

C6 Robust consideration to element and analytical expertise, notably when utilizing information and knowledge from a number of sources.

C7 Extremely developed and confirmed interpersonal expertise.

C8 Tact, discretion and the flexibility to keep up confidentiality.

C9 Means to assist the efficiency and improvement of colleagues.

C10 Means to clerk conferences, together with preparation of papers, notice taking and communication of actions.

Expertise

Important:

E1  Proficient use of IT packages together with the Microsoft Workplace suite.

E2  Confirmed initiative and judgement to determine precedence points, suggest and implement options.

E3 Vital and related administrative expertise, with proof of development and improvement gained via related work expertise in a busy workplace setting.

E4 Demonstrable expertise of working with quite a lot of stakeholders and constructing efficient relationships.

Phrases and Circumstances

Wage shall be Grade 6, £32,332 – £36,024 every year.

This put up is full time (35 hours per week) and open ended.

As a part of Crew UofG you’ll be a member of a world altering, inclusive neighborhood, which values ambition, excellence, integrity and curiosity.

As a valued member of our group, you possibly can anticipate:

1 A heat welcoming and interesting organisational tradition, the place your skills are developed and nurtured, and success is widely known and shared.

3 A versatile strategy to working.

We imagine that we will solely attain our full potential via the abilities of all. Equality, variety and inclusion are on the coronary heart of our values. Purposes are notably welcome from throughout our communities and particularly individuals from the Black, Asian and Minority Ethnic (BAME) neighborhood, and different protected traits who’re under-represented throughout the College. Learn extra on how the College promotes and embeds all features of equality and variety inside our neighborhood

https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/

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