Student Experience Team Leader

Job Goal

To supply senior administrative help and professional recommendation to tutorial employees throughout the College of Computing Science, in relation to studying and instructing actions. Assist the Studying & Educating Supervisor within the day-to-day operational administration of a workforce of Undergraduate and Postgraduate directors, to offer first-class customer support and most effectivity and effectiveness.  This publish will give attention to Plan Constructing and Course Programme modifications in addition to supporting Good Trigger, Health to Examine and Pupil Conduct Circumstances.

Foremost Duties and Obligations 

1.  Liable for the supply of a customer-focused, environment friendly and efficient administrative service to help the College’s studying and instructing exercise, together with liaison with key companions each inner and exterior to the College.

2.  Co-ordinate and contribute to programme and course administration for the complete pupil journey, together with: managing the coordination of all related documentation; work to help pupil recruitment; pre-arrival planning in collaboration with the tutorial instructing groups; welcoming college students by the induction programme; supporting registration and enrolment; help for college kids registered with the Incapacity Service; on-course administration of programmes and programs; help for Good Trigger and pupil conduct circumstances; clerking of programme boards; help for high quality and tutorial enhancement work; and guaranteeing pupil data are maintained on MyCampus.

3.  Ship a wonderful buyer expertise, utilizing information and judgement to offer first-contact decision for basic enquiries referring to studying and instructing actions throughout the College with minimal supervision.

4.  Contribute to a tradition of steady enchancment by figuring out and implementing course of enhancements to reinforce the coed and employees expertise.

5.  Plan and prioritise personal and workforce workload, anticipating strain factors within the tutorial yr, to make sure that deadlines are met, and an environment friendly service is supplied to employees and college students.

6.  Monitor workforce actions to make sure full compliance with College-wide insurance policies and procedures, offering coaching and steerage as required together with in relation to the administration of confidential data and private information.

7.  Assist the Studying & Educating Supervisor with coaching and mentoring colleagues, encouraging their skilled growth.

8.  As a part of the skilled companies workforce, flexibly help the vary of studying and instructing actions of the College as requested by the Studying & Educating Supervisor and different Senior colleagues throughout the College.

9. Undertake every other related duties acceptable to the publish/grade.

Information, {Qualifications}, Abilities and Expertise

Information/{Qualifications}

Important:

A1  Scottish Credit score and Qualification Framework Degree 7 [Advanced Higher / Scottish Vocational Qualification Level 3, Higher National Certificate] or equal, and expertise of non-public growth in an analogous position.

A2  Consciousness of College diploma programmes and construction.

Abilities

Important:

C1 Glorious organisational and planning abilities with the flexibility to make use of personal initiative and train unbiased judgement beneath strain to satisfy tight deadlines.

C2 Glorious communication abilities and influencing abilities, each verbal and written, to work together and collaborate successfully with a spread of stakeholders.

C3 Capability to know, apply and advise on insurance policies, rules, tips and normal working procedures.

C4 Capability to reply and adapt to altering priorities and new ideas, methods and methodologies.

C5 Capability to steer a collaborative strategy to realize workforce objectives.

C6 Robust consideration to element and analytical abilities, notably when utilizing information and knowledge from a number of sources.

C7 Extremely developed and confirmed interpersonal abilities.

C8 Tact, discretion and the flexibility to take care of confidentiality.

C9 Capability to help the efficiency and growth of colleagues.

C10 Capability to clerk conferences, together with preparation of papers, notice taking and communication of actions.

Expertise

Important:

E1  Proficient use of IT packages together with the Microsoft Workplace suite.

E2  Confirmed initiative and judgement to establish precedence points, suggest and implement options.

E3 Important and related administrative expertise, with proof of development and growth gained by related work expertise in a busy workplace setting.

E4 Demonstrable expertise of working with quite a lot of stakeholders and constructing efficient relationships.

Phrases and Situations

Wage can be Grade 6, £32,332 – £36,024 every year.

This publish is full time (35 hours per week) and open ended.

As a part of Staff UofG you’ll be a member of a world altering, inclusive neighborhood, which values ambition, excellence, integrity and curiosity.

As a valued member of our workforce, you possibly can count on:

1 A heat welcoming and interesting organisational tradition, the place your abilities are developed and nurtured, and success is well known and shared.

3 A versatile strategy to working.

We imagine that we will solely attain our full potential by the skills of all. Equality, range and inclusion are on the coronary heart of our values. Purposes are notably welcome from throughout our communities and particularly individuals from the Black, Asian and Minority Ethnic (BAME) neighborhood, and different protected traits who’re under-represented throughout the College. Learn extra on how the College promotes and embeds all features of equality and variety inside our neighborhood

https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/

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