Student Financial Support Adminstrator, Student and Enrolment Services

University of Calgary

We want to take this chance to acknowledge the normal territories of the folks of the Treaty 7 area in Southern Alberta. The Metropolis of Calgary can be residence to Métis Nation of Alberta, Area III.

Place Overview

Scholar and Enrolment Companies is at present in search of a Full-time Restricted Time period Scholar Monetary Help Adminstrator for roughly 6 months.

Reporting to the Assistant Registrar, Scholar Monetary Help the Scholar Monetary Help Administrator (SFSA) works independently and as a part of a group to facilitate and administer assist companies to college students associated to pupil monetary assist on the College of Calgary. UCalgary Scholar Monetary Help facilitates roughly 11,000 college students in directing greater than $160 million yearly in pupil mortgage funding in direction of their academic bills and 5,000 college students in Undergraduate Awards or over $20 million yearly.

As a part of a collaborative, student-centered Scholar Monetary Help unit inside Enrolment Companies, this place offers info to quite a lot of stakeholders concerned in Scholar Monetary Help at UCalgary, together with employees, college students and authorities officers. The character of sure complicated and delicate points require a excessive diploma of accuracy and confidentiality, along with intensive data of insurance policies, procedures and tips. The SFSA operates in a dynamic, workplace atmosphere, which experiences a excessive quantity of labor throughout peak intervals and calls for excellent organizational skills and environment friendly time administration. Discretionary judgment, decision-making and problem-solving expertise are important. The place offers detailed recommendation and knowledge to employees, college and college students on complicated, delicate points the place accuracy, timeliness and confidentiality are essential.

The first function of the place is to work collaboratively to manage and relay details about the Scholar Monetary Help out there at UCalgary to campus group. 

Place Description

Abstract of Key Obligations (job features embody however usually are not restricted to):


  • Holistically helps Scholar Monetary Help groups in all administrative duties with regards to awards, and monetary assist.
  • Ensures funding purposes are compiled, reviewed, authorised, coded and processed precisely in response to specified tips.
  • Critiques and arranges updates to emergency funding info (print and digital) which can embody communication together with FAQs, Notifications, mass e-mails to college students, and net pages content material.
  • Ensures recipients are efficiently notified and funding disbursements are arrange and posted precisely in PS Awards system in a well timed method; units up emergency mortgage info is PS and used POS to disburse funds
  • Present well timed processing of mortgage types/stories (each digital & paper) as associated to the coed mortgage cycle using provincial and federal portals the place relevant. Conduct ongoing file administration of each paper and on-line data. Each day and/or weekly submitting and archiving of pupil mortgage types.
  • Helps handbook mortgage affirmation and mortgage modification processes via the coed mortgage lifecycle.
  • Helps administrative inquiries for all Canadian provinces and US Mortgage program.
  • Maintains up-to-date data of mortgage insurance policies and tips.
  • Workouts problem-solving expertise each day and interacts with tutorial and administrative employees, college students. Makes use of specialised data of educational packages, administrative procedures and tutorial rules on the College.


  • Acknowledges the variety of shoppers requires tact, endurance, listening expertise, sensitivity, professionalism and adherence to the college confidentiality coverage, FOIP and many others.
  • Supplies detailed, well timed and skilled info to potential and present college students, members of the general public, college college and employees who’ve questions on award sorts, utility processes, eligibility necessities, funds, refunds, stewardship and many others.
  • Responds to phone, written, service request and e mail inquiries
  • Prepares and submits updates for undergraduate awards content material to numerous SES or RO sources (i.e., FAQs, counsellor newsletters, college net pages) guaranteeing content material is correct, clear, concise, grammatically right, time delicate
  • Establishes and maintains cooperative working relationships with employees in Scholar Receivables, Enrolment Companies, Admissions, Convocation Workplace, the colleges and Scholar and Enrolment Companies items.

{Qualifications} / Necessities:

  • A post-secondary credential (certificates, diploma, diploma) in a associated discipline is required. Choice will likely be given to candidates who possess a bachelor’s diploma.
  • Minimal of a 1 12 months of expertise in an administrative position ideally in a post- secondary, shopper service, charges or accounts place.
  • Minimal 1 to three years’ work expertise in pupil affairs, pupil companies and/or the registrar’s workplace.
  • Expertise in monetary want evaluation and understanding of assist out there to college students can be an asset.
  • Expertise in creating pupil centric communication and responding to pupil centric communication.
  • An understanding of the College of Calgary and its strategic course; common data of colleges and undergraduate diploma program choices; primary familiarity with procedures and operations inside Scholar and Enrolment Companies is an asset
  • Demonstrated proficiency utilizing Microsoft Workplace purposes (Phrase, Excel, PowerPoint, and Outlook), web browsers and web-based portals. Skill to readily be taught & adapt to new applied sciences is required.
  • Expertise with PeopleSoft Scholar Administration system and Enterprise Reporting is an asset
  • Demonstrated flexibility to take care of fixed change and a willingness to innovate and take part in change initiatives.
  • Confirmed organizational and time administration expertise with strict consideration to accuracy and element.
  • A capability to bother shoot and downside resolve in a constructive method in a fast-paced, dynamic, open workplace atmosphere.
  • Wonderful interpersonal and communication expertise, each written and oral.
  • Demonstrated private coping methods, together with the power to handle stress ranges which are reasonable to excessive based mostly on undergraduate award cycles.

Utility Deadline:  September 22, 2023

We want to thank all candidates upfront for submitting their resumes. Please notice, solely these candidates chosen to proceed on via the choice course of will likely be contacted.

Further Data

This place is a part of the AUPE bargaining unit, and falls underneath the Operational/Administrative Job Household, Section 2.

To search out out extra about administration and employees alternatives on the College of Calgary and all we have now to supply, view our Administration and Workers Careers web site

The College strongly recommends all college and employees are absolutely vaccinated towards COVID-19.

Concerning the College of Calgary

UCalgary is Canada’s entrepreneurial college, situated in Canada’s most enterprising metropolis. It’s a prime analysis college and one of many highest-ranked universities of its age. Based in 1966, its 36,000 college students expertise an modern studying atmosphere, made wealthy by analysis, hands-on experiences and entrepreneurial considering. It’s Canada’s chief within the creation of start-ups . Begin one thing at present on the College of Calgary. For extra info, go to .

The College of Calgary has launched an institution-wide Indigenous Technique consistent with the foundational targets of Eyes Excessive , committing to making a wealthy, vibrant, and culturally competent campus that welcomes and helps Indigenous Peoples, encourages Indigenous group partnerships, is inclusive of Indigenous views in all that we do.

As an equitable and inclusive employer, the College of Calgary acknowledges {that a} various employees/college advantages and enriches the work, studying and analysis experiences of your entire campus and better group. We’re dedicated to eradicating limitations which have been traditionally encountered by some folks in our society. We attempt to recruit people who will additional improve our variety and can assist their tutorial {and professional} success whereas they’re right here. Particularly, we encourage members of the designated teams (girls, Indigenous peoples, individuals with disabilities, members of seen/racialized minorities, and various sexual orientation and gender identities) to use. To make sure a good and equitable evaluation, we provide lodging at any stage in the course of the recruitment course of to candidates with disabilities. Questions concerning [diversity] EDI at UCalgary might be despatched to the Workplace of Fairness, Range and Inclusion ([email protected] ) and requests for lodging might be despatched to Human Assets ([email protected] ).

Do you’ve got most however not all of the {qualifications}? Analysis present that girls, racialized and visual minorities , and individuals with disabilities are much less prone to apply for jobs except they meet each single qualification. At UCalgary we’re dedicated to reaching equitable, various, inclusive and accessible employment practices and workplaces and encourage you to use if you happen to imagine you’re proper for this position. 

We encourage all certified candidates to use, nonetheless choice will likely be given to Canadian residents and everlasting residents of Canada.

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